Frequently Asked Questions
How to Create a Backup Disc
Support
Q: Why is there no backup disc in my box?
A: Your computer was preinstalled with the 2007 Microsoft Office suite and your computer reseller should have provided you with a Medialess License Kit. If your reseller did not provide you with a Medialess License Kit, you may not have been provided the proper license for your copy of Microsoft Office. Please consult your reseller to verify.
Q: How many backup discs can I order?
A: You may only order a single backup installation disc for each license. This disc will enable you to install Microsoft Office suite across multiple computers. You will need a separate license and product key for each installation.
Q: Can I get the backup disc earlier?
A: No, there is no way to accelerate your order. Your backup software should arrive within 30 days.
Q: Why do I need to provide the dates that I acquired my computer and the 2007 Microsoft Office suite?
A: Microsoft needs to verify that your computer and 2007 Microsoft Office suite were purchased within 90 days of one another to ensure that your computer reseller properly licensed your 2007 Microsoft Office suite. We recommend you contact your computer reseller if you are ineligible to receive backup through this site.
Q: What should I do if I acquired a 2007 Microsoft Office suite more than 90 days after receiving my new computer and I need backup software?
A: The Medialess License Kit is only for new computers with Microsoft Office programs preinstalled. You will need to return to the reseller who sold you the Microsoft Office Medialess License Kit and have them install it on your PC. If you have Windows Vista Business, Windows Vista Enterprise, or Windows Vista Ultimate operating system installed, you can create a
backup of Windows Vista and Microsoft Office to a partition on your hard drive.
Q: I have multiple computers preinstalled with the 2007 Microsoft Office suite. To reinstall the 2007 suite on each computer, how many discs do I need to order?
A: You need to order one set of backup media discs for each different suite or program you purchased. Your Medialess License Kit provides a license key that will enable you to reinstall 2007 Microsoft Office Suite on each preinstalled computer. Microsoft Office Basic 2007, Microsoft Office Small Business 2007, and Microsoft Office Professional 2007 are installed using Office Professional 2007 discs. Microsoft Office Home and Student 2007 uses the Office Home and Student 2007 disc.
Q: Can my reseller re-image my computer?
A: Your reseller should have an installation disc from which your 2007 Microsoft Office suite can be installed.
Q: Can I use the Microsoft Office suite trial software I downloaded from the Web to create backup discs?
A: The trial software is not an OEM version and will not accept the OEM product key you have purchased. You will need to acquire a retail box of the Microsoft Office suite (with discs included) to perpetually activate a trial.
Q: Can I get backup discs of a retail boxed copy of Microsoft Office on this site?
A: No. This site is only for ordering discs for preinstalled copies of 2007 Microsoft Office programs sold with a Medialess Licenses Kit containing only a product key. If you have lost, broken or missing discs for other Microsoft products, please see the following article:
http://support.microsoft.com/KB/326246Back to Top
For additional support with your order, choose the appropriate support option below for your country:
North America
Canada, United States
Click here to email support
Latin America
Brazil
Click here to visit the support site
Argentina, Belize, Bolivia, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela
Click here to visit the support site
Caribbean, French Guiana and Puerto Rico
Click here to visit the support site
Europe, Middle East, and African Region
Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bosnia & Herzegovina, Botswana, Bulgaria, Cameroon, Congo, Cote d'Ivoire (Ivory Coast), Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Ethiopia, Faroe Islands, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Libya, Macedonia, Madagascar, Malawi, Mali, Malta, Mauritius, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, Nigeria, Norway, Oman, Pakistan, Poland, Portugal, Qatar, Republic of Rwanda, Reunion, Romania, Russian Federation, San Marino, Saudi Arabia, Senegal, Serbia, Montenegro, Seychelles, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, Spain, Swaziland, Sweden, Switzerland, Tajikistan, Tanzania, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Yemen, Zambia, Zimbabwe
Click here to email support
Asia Pacific Region
Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji Islands, Guam, Hong Kong SAR, India, Indonesia, Korea, Macao SAR, Malaysia, Maldives, Nepal, New Zealand, Northern Mariana Islands, Palau, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, Sri Lanka, Taiwan, Thailand, Tonga, Vanuatu, Vietnam
Click here to email support
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If you have purchased a Windows Vista Business or Windows Vista Ultimate PC with your copy of a 2007 Microsoft Office suite, you can create a disc backup of your entire system. These discs can be used to restore your system in case of a hard disk failure. To do this, you will need either a separate partition on your hard disk or several empty writable DVDs or CDs.
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With a Windows Vista PC, click the Start button
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Select the Control Panel
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Select System Maintenance
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Click the Backup and Restore Center
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Click the Backup Computer button
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Select One or more DVDs
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Click Next. The screen will tell you how many empty DVDs you will need to create the restore point.
Please store these DVDs in the package that contains your product key for Microsoft Office. You will need the product key in case of a failure.
Thank you and enjoy your 2007 Microsoft Office suite.
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