On This Page
 Situation
Solution
Benefits
Case Studies
SituationThe new mandate to government agencies is clear: Operate more efficiently and serve stakeholders more effectively. E-government initiatives such as the Government Paperwork Elimination Act and Electronic Records Management Standard 5015.2 have established new requirements for agencies to create a more electronic working environment with less paper, fewer administrative delays, and fewer redundant work tasks. Most existing government systems were designed to focus on specific objectives instead of the holistic view of organizational operations. Often, these limited systems can result in fragmented work processes that duplicate work, stymie productivity, add cost, and drain resources. These problems can make it difficult for workers to keep up with a large volume of forms and respond to requests in a timely manner.
SolutionThe goal of a government forms automation solution is to help government agencies process forms more efficiently, achieve cost savings, and meet the demands of an online constituency. Enhance Constituent and Citizen Satisfaction | • | Improve constituent and citizen satisfaction through online forms instead of phone calls and paperwork | | • | Increase visibility to the status of online form submissions | | • | Enhance access to key, relevant government agency information |
Improve Government Compliance | • | Address Government Paperwork Elimination Act compliance concerns | | • | Reduce costs through improved automation of information collection, retrieval, and storage | | • | Reduce errors introduced through hand-processing of paper forms |
More Easily Share Information | • | Decrease resources spent on administration of information and data | | • | Improve multi-agency communication and collaboration | | • | Reduce costs by requiring fewer people to process paper-based forms |
BenefitsA solution based on the Microsoft Office System can enable government agencies to more effectively and efficiently attain the following benefits: | • | Higher cost savings while meeting customer demand for real-time access to information | | • | Improved access and analysis of information for improved decision making | | • | Reduced time spent on administrative tasks | | • | Improved compliance with the Government Paperwork Elimination Act |
Case StudiesSee how other companies are using the Microsoft Office System for their government forms automation solutions. | • | | | Learn how the Florida Department of Business and Professional Regulation uses the Microsoft Office System to streamline the processing of business licenses with integrated, online services. |
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