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 Situation
Solution
Benefits
SituationToday, IT departments are under increasing pressure to do more with less. IT departments are simultaneously trying to add continuous value to their organizations while juggling many different IT projects. Often, an IT organization struggles with: | • | Delivering true business value. IT organizations are sometimes thought of as cost-centers and are continuously striving to create business value across their organizations. | | • | Completing core IT projects on time. Because IT organizations often have many projects to manage at once, they can struggle with finishing projects on time and on budget. | | • | Resolving issues in a timely manner. As part of the project management aspect of IT projects, IT organizations deal with multiple issues on a daily basis. Managing and prioritizing these issues can be a struggle. |
IT organizations can benefit from a solution that enables them to better manage their projects and tasks and provides ongoing visibility to key stakeholders.
SolutionSolutions built on the Microsoft Office System can enable IT organizations to improve their IT work management processes through the following four key areas. Centralized Business Project Management
Using Microsoft SharePoint Products and Technologies, IT organizations can: | • | Provide easy access to IT project status. | | • | Create a consistent location for IT work process management. | | • | Define roles, teams, and projects through a central location. |
Comprehensive IT Project Management
Using SharePoint Products and Technologies, IT organizations can manage individual IT projects to help provide: | • | Improved visibility to all IT projects in process. | | • | Transparent project ownership and assignment. | | • | Improved IT project reporting and analysis. |
Streamlined Issue Management
Effectively managing issues is a key part of IT work management success. With the Microsoft Office System, IT project owners can benefit from: | • | Clear assignment and ownership of issues. | | • | Automatic alerts and notifications when an issue changes. | | • | Flexible, customizable issue metadata capture for future reporting. |
More Effective Software Development Projects
Software development projects can be improved by providing: | • | A single location for software development project management. | | • | Concise reports and views across projects. | | • | Pre-fabricated development project process templates. |
BenefitsWith the Microsoft Office System, companies can more effectively: | • | Improve overall IT productivity. | | • | Resolve IT issues faster. | | • | Deliver more IT projects on time and on budget. | | • | Accelerate migration of IT from cost center to strategic asset. |
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