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Effectively Managing IT Workloads Using the Microsoft Office System

IT work management solutions built using the Microsoft Office System provide tools, framework, and business processes that can enable IT organizations to more effectively manage technology, business, and software development projects and deliver true business value to companies. Such solutions can also help IT departments better manage issue resolution with centralized issue assignment and tracking tools. The work management solutions can enhance IT productivity by automating common IT processes and providing better project visibility.


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  Challenges
  Why Choose the Microsoft Office System?
  Microsoft Office System Products


Challenges

IT organizations today are under increasing pressure to do more with less. To complicate matters, IT organizations are increasingly overwhelmed with existing project workloads, and are often so focused on providing value to the organization at large that they rarely have time to improve their own internal IT processes. Improving work management processes can be difficult:

Often, systems are already in place that store key IT project data. These systems must be included to add value to new processes.

Collaborating across IT projects requires many different forms of communication, such as phone, fax, e-mail, and more.

Frequently, IT work management project reports must be created by hand. IT departments can struggle with finding the time to create these reports.


Why Choose the Microsoft Office System?

To address the challenges of IT work management, it is crucial to choose a platform that is familiar to end users, has deep development tools support, and has a broad partner network.

The Microsoft Office System is an ideal platform choice for an IT work management solution because it can help provide the following benefits:

Interoperates with other systems using XML and Web services. This helps ensure that existing systems can integrate with the IT work management process.

Uses existing software applications that are in place and well understood by end users. Most end users are familiar with Microsoft Office System products and technologies such as Microsoft SharePoint Products and Technologies. This existing familiarity will help keep training costs low.

Deploys quickly with less IT impact. SharePoint Products and Technologies Web Parts can be deployed in a quick, simple, and straightforward manner.

Lowers total cost of ownership by using existing investments in Microsoft software products.

Offers a rich network of partners well versed with Microsoft Office technologies.


Microsoft Office System Products

The Microsoft Office System is an integrated set of products, technologies, services, and solutions that enable customers to increase their organizational, team, and personal productivity. For an IT work management solution, these are the common technologies that could be used:

Microsoft Office Professional Edition 2003

Microsoft Office Outlook 2003

Microsoft Office Excel 2003

Microsoft SQL Server 2005

Microsoft SharePoint Products and Technologies


Continue on to Partner Solutions tab

If you have a solution based on the Microsoft Office System, learn more about opportunities to showcase your solution with Microsoft.

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