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 Situation
Solution
Benefits
Case Studies
SituationToday, restaurants have silos of information everywhere—from local restaurants, to regional districts, to corporate offices. Often the only source of data is batch reports that provide a particular view of the restaurant performance, but do not provide any end-to-end view of performance metrics. Many times, each restaurant chain—commonly driven by different franchisees—might have different databases, systems, and point-of-sales programs across the enterprise. This, among other challenges, makes it very challenging for restaurant employees and managers to make smart, informed business decisions. Some of the other challenges faced by restaurants include: | • | Lack of repeatable, structured collaboration between district and corporate offices. It is difficult for corporate offices and local restaurants to share key information with each other. | | • | Local dynamics such as menu changes, weather, key events, and advertising campaigns make it difficult to track restaurant performance end-to-end. Different local market requirements often mean different marketing approaches. Restaurant management needs a common basis for comparison. Without this, the end-to-end view of the restaurant business cannot be created. | | • | Executives cannot rapidly analyze real-time business performance data to quickly make informed decisions in response to market demands. Often, when local data is finally aggregated and analyzed, the market trend has passed and any decision that is made will be too late. | | • | Employees and business analysts often have limited training and require simple, easy-to-use tools. To be successful, managers and employees have must be able to quickly learn new tools. Without simple, easy-to-use data analysis tools, data will be difficult to analyze. |
These issues can be overcome with a restaurant business intelligence solution based on the Microsoft Office System.
SolutionThe goal of a restaurant business intelligence solution is to enable managers and executives at a unit, district, regional, and corporate level to evaluate ongoing performance and optimize their operations. By using a variety of customized dashboards, managers can look at the data that is critical for their specific, personal decision-making processes. Additionally, end users can quickly acquire the analysis and results they are seeking with minimal training using a familiar Microsoft interface. Restaurant business intelligence solutions built on the Microsoft Office System deliver the following benefits: Improved Communications and Collaboration | • | Effectively communicate between corporate offices and individual stores | | • | Access real-time data | | • | Gain immediate access to relevant information through a personalized dashboard |
Track Performance More Easily | • | Identify key trends in specific markets easier | | • | Quickly address issues related to performance | | • | Track performance at corporate and store levels |
Better Business Decision Making | • | Access to meaningful reports to more easily track trends | | • | Ability to identify and address issues at a corporate and store level | | • | Analyze data in response to market trends |
BenefitsA Microsoft Office System solution enables food and drink establishments the ability to more effectively and efficiently implement the following: | • | Real-time business intelligence that can be analyzed at a very granular level. | | • | Simple personalized dashboards that do not require significant training. | | • | Data integration from a number of sources. | | • | Easy data export into Microsoft Office Excel 2003 for additional analysis. |
Case StudiesSee how other companies are using the Microsoft Office System for their restaurant business intelligence solutions: | • | AFC Enterprises
Learn how AFC Enterprises uses the Microsoft Office System to increase access to critical information. |
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