Contact Support for Microsoft Online Services Customer Portal
If you have questions while using the Microsoft Online Services Customer Portal, you can:
- Search the Help topics
- Visit the Microsoft TechNet forum for the Microsoft Online Services Customer Portal to see if someone else in the community has the answer to your question
- Submit your issue online on the Microsoft Online Services Customer Portal support page
- Call a technical support representative
To ask or answer questions at the TechNet forum for the Microsoft Online Services Customer Portal
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Open the Microsoft TechNet forum for the Microsoft Online Services Customer Portal to read announcements and key postings.
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Sign in using your Windows Live ID to ask questions.
Note
The forums are conducted in the English language only.
To contact Microsoft Online Services Customer Portal support
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Go to the support page.
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On the support page, do one or more of the following:
- In the Help and Technical Support pane, open a Help topic that covers your issue.
- In the How Can We Assist You? pane, use the links in each section to access product-specific information or assistance and to submit an issue online.
If neither of the above options solves your issue, call a support representative to answer questions such as the following:
- How do I activate a service?
- Which product would match my company’s needs?
- How do I purchase a product or service?
- I’ve lost the invitation I got in e-mail. How do I get another one?
- I’ve forgotten my Windows Live ID password. Can you help me recover it?
- Where can I see my bills? How does the billing process work?
To find the phone numbers and business hours for your location, see the following table.
| Country / region | Business hours | Languages supported | Toll-free phone numbers | Local phone numbers |
|---|---|---|---|---|
| Australia | Monday – Friday 09:00 – 17:00 EDT (UTC +11) | English | 1800 194 180 | (02) 8023 8608 |
| Austria | Monday – Friday 09:00 – 17:00 CET (UTC +1) | German, English | 0800 201940 | (01) 206 09 11 89 |
| Belgium | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Dutch, French, English | 0800 80 574 | (02) 200 83 46 |
| Brazil | Monday – Friday 09:00 – 17:00 BRT (UTC -2) | Brazilian Portuguese*, English | 0800-761-1405 | |
| Canada | Monday – Friday 09:00 – 17:00 PST (UTC -8) | English | 1 (866) 676 6546 | |
| Chile | Monday – Friday 09:00 – 17:00 CLT (UTC -3) | Spanish, English | 1230-020-5656 | |
| Colombia | Monday – Friday 09:00 – 17:00 PST (UTC -5) | Spanish, English | 01-800-5-1-81409 | |
| Costa Rica | Monday – Friday 09:00 – 17:00 CST (UTC -6) | Spanish, English | 0-800-011-1206 | |
| Cyprus | Monday – Friday 09:00 – 17:00 DST (UTC +2) | Greek*, English | 80092483 | |
| Czech Republic | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Czech*, English | 800700936 | 239 014 997 |
| Denmark | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Danish*, English | 80 60 12 90 | 43 68 21 62 |
| Finland | Monday – Friday 09:00 – 17:00 EET (UTC +2) | Finnish*, English | 0800 98834 | (09) 7251 9269 |
| France | Monday – Friday 09:00 – 17:00 CET (UTC +1) | French, English | 0805 54 02 45 | (01) 57 32 30 00 |
| Germany | Monday – Friday 09:00 – 17:00 CET (UTC +1) | German, English | 0800 6649303 | (069) 5170 9861 |
| Greece | Monday – Friday 09:00 – 17:00 EET (UTC +2) | Greek*, English | 00800 44140647 | |
| Hong Kong SAR | Monday – Friday 09:00 – 17:00 HKT (UTC +8) | Chinese*, English | 3071 5072 | |
| Hungary | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Hungarian*, English | 06 80-98-3812 | In Budapest: 17 779 894
Outside Budapest: (06) 1 777 9894 |
| India | Monday – Friday 09:00 – 17:00 IST (UTC +5:30) | English | 1800-200-2767 | 39412767 |
| Ireland | Monday – Friday 09:00 – 17:00 GMT (UTC) | English | 1800 818 067 | (01) 5245427 |
| Israel | Monday – Friday 09:00 – 17:00 IST (UTC +2) | English | 1809440923 | |
| Italy | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Italian, English | 800 92 46 69 | (02) 91 483 365 |
| Japan | Monday – Friday 09:00 – 17:00 JST (UTC +9) | Japanese, English | 0120 996 680 | (03) 5767 9793 |
| Luxembourg | Monday – Friday 09:00 – 17:00 CET (UTC +1) | French, German, English | 80027046 | |
| Malaysia | Monday – Friday 09:00 – 17:00 MYT (UTC +8) | Bahasa Melayu*, English | 1800815025 | 362074366 |
| Mexico | Monday – Friday 09:00 – 17:00 CST (UTC -6) | Spanish, English | 01 800 062 0813 | |
| Netherlands | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Dutch, English | 0800 029 2069 | (020) 206 1586 |
| New Zealand | Monday – Friday 09:00 – 17:00 EDT (UTC +13) | English | 0800 806 022 | (09) 912 0899 |
| Norway | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Norwegian*, English | 8003 04 96 | (24) 15 98 70 |
| Peru | Monday – Friday 09:00 – 17:00 PET (UTC -5) | Spanish, English | 080054566 | |
| Philippines | Monday – Friday 09:00 – 17:00 PHT (UTC +8) | English | 180014410519 | |
| Poland | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Polish*, English | 0-800702158 | 22 306 02 19 |
| Portugal | Monday – Friday 09:00 – 17:00 GMT (UTC) | Portuguese*, English | 800 20 8198 | (21) 761 62 98 |
| Puerto Rico | Monday – Friday 09:00 – 17:00 AST (UTC -4) | Spanish, English | 1 (866) 676 6546 | |
| Romania | Monday – Friday 09:00 – 17:00 EET (UTC +2) | Romanian*, English | 0800896830 | +40 372741965 |
| Singapore | Monday – Friday 09:00 – 17:00 SGT (UTC +8) | English | 1800 622 1283 | 6622 1284 |
| Spain | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Spanish, English | 900 811 573 | (91) 275 4555 |
| Sweden | Monday – Friday 09:00 – 17:00 CET (UTC +1) | Swedish*, English | 020 160 5722 | (08) 5176 1701 |
| Switzerland | Monday – Friday 09:00 – 17:00 CET (UTC +1) | German, French, Italian, English | 0800 001 015 | (044) 511 82 63 |
| Taiwan | Monday – Friday 09:00 – 17:00 CST (UTC +8) | English | 800666815 | 2 2656 8433 |
| Trinidad and Tobago | Monday – Friday 09:00 – 17:00 AST (UTC - 4) | English | 1800-851-3031 | |
| United Kingdom | Monday – Friday 09:00 – 17:00 GMT (UTC) | English | 0800 731 8457 | (0) 20 3027 6039 |
| United States | Monday – Friday 09:00 – 17:00 PST (UTC -8) | English | 1 (866) 676 6546 |
* Supported with over-the-phone interpretation
