About Subscription Renewal

Topic Last Modified: 2009-10-05

When you purchase a subscription through the Microsoft Online Services Customer Portal, a term length is specified in the subscription. Term lengths vary according to the service.

Automatic Renewal

Subscriptions are active for the length of the subscription's term. At the end of that term, the subscription is automatically renewed. When the subscription is renewed, the monthly price is set to the current rate. That rate is locked for the length of the term.

If you do not want to renew your subscription automatically, you must opt out of automatic renewal. If you opt out of automatic renewal, your subscription will remain active for the length of the term and then expire at the end of the term. For details, see Stop Renewing Your Subscription Automatically.

Expired Subscriptions

If you have opted out of automatic renewal, your subscription will expire at the end of the term. If you decide that you want to renew a subscription after it expires, you must contact support.

When a subscription is renewed, the period of the new term ends on the same date as that of the previous term. However, you will only be billed from the date of renewal onwards. For example, if your subscription to Business Productivity Online Standard Suite expired on October 31, 2009 and you then renewed on November 15, 2009 your new term would end on October 31, 2010. Also, your first month's bill would only reflect charges for November 15 through 30.

Number of Licenses

When you renew your subscription, it is a good time review the number of licenses you need for your company.

You can increase the number of licenses at any time in the Customer Portal. However, you can decrease the number of licenses only at the time of renewal, which must be done by contacting support.

See Also


Change the Number of Licenses for Your Subscription
Stop Renewing Your Subscription Automatically


About Subscription Cancellation