Reactivate a Service Request

Topic Last Modified: 2009-02-04

Users who have been designated as service administrators can log on to the Microsoft Online Services Administration Center and reactivate service requests.

To reactivate a service request

  1. In the Administration Center, click the Support tab, and then click Service Requests.

  2. In the Views pane, click Closed Service Requests.

  3. Select the check box next to the service request you want to reactivate, and then click Reactivate service request.

  4. In the Notes tab, provide information about why the issue is being reactivated.

    The Information and Service Request Details tabs contain information that cannot be changed.

  5. When you have finished adding information about your service request, do one of the following:

    • Click Save to save your changes.
    • Click Cancel to exit without making changes.
Service requests cannot be reactivated if more than 14 days have passed since the requests were closed.