Sign In Application Issues

Topic Last Modified: 2012-02-06

Review the following list for Microsoft Online Services Sign In application issues and possible solutions.

You are Repeatedly Prompted for Your User Name and Password

Symptoms

You are repeatedly prompted to enter your user name and password as you access service applications.

Causes

 

  1. You did not correctly install and configure the Microsoft Online Services Sign In application.
  2. You did not sign in to Microsoft Online Services through the Sign In application.
  3. You are using Windows Vista, with User Access Control (UAC) enabled. You signed in through the Sign In application, then you started the Sign In application by using the “Run as administrator” option.

Solutions

 

  1. Uninstall and reinstall the Sign In application, and allow it to configure your service applications.
  2. Always sign in to Microsoft Online Services through the Sign In application before you access service applications.
  3. Close the Sign In application, and restart it in normal mode.

You Cannot Sign In to the Sign In Application

Symptom

Your user name or password is repeatedly rejected by the Sign In application.

Causes

You may have entered the wrong password.

Solution

Confirm your password and try again. If you cannot confirm your password, ask your service administrator to reset it for you. Use the new temporary password to sign in, at which time you will be prompted to change your password.

The Sign In Application Does Not Remember Your Password

Symptoms

Although you have selected the option to have the Sign In application remember your password, you are prompted for your user name and password every time you sign in.

Cause

The Save Password feature on your computer may be disabled.

Solution

Contact your service administrator to enable this feature.

You Have Limited Microsoft Office Outlook Functionality

Symptoms

When you first open Office Outlook 2007 or Outlook 2003, the program prompts you for your user name and password. Afterward, you are repeatedly prompted for credentials when you try to access Office Outlook 2007 or Outlook 2003 key features, and your credentials are not accepted.

Cause

You opened Office Outlook 2007 or Outlook 2003 without signing in through the Sign In application. Microsoft Online Services supports Office Outlook 2007 or Outlook 2003 only when it is accessed through the Sign In application.

Solution

Always use the Sign In application to access Office Outlook 2007 or Outlook 2003 and other services in Microsoft Online Services.

You Experience Problems with Office Outlook or Microsoft Office Live Meeting

Symptoms

Symptoms can include inability to sign in, to send or receive e-mail, to join an Office Live Meeting session, and to access free/busy information for other people. Symptoms can also include repeated requests for your user name and password and repeated error messages.

Cause

The service applications are not configured correctly for Microsoft Online Services.

Solution

Configure Office Outlook or Office Live Meeting.

  1. On the Options tab, click Advanced Options.

  2. In the Advanced Options section, click Reconfigure my desktop applications.

  3. Select Office Outlook or Office Live Meeting, and then click Configure Applications.

You Receive a “Certificate Could Not Be Installed” Message After Signing In

Symptoms

You receive the following error message: "Certificate could not be installed. This application is temporarily unavailable." The applications being affected may be any or all of the applications usually available through the Sign In application.

Cause

The Sign In application was unable to install your Microsoft Online Services certificate and authenticate your identity for use in the service.

Solution

Sign out of the Sign In application, restart your computer, and then sign back in. In most cases, this allows your certificate to be installed. If you are still unable to resolve the issue this way, contact your service administrator for help.

Office Outlook Does Not Connect to the Mail Server

Symptoms

Office Outlook 2007 or Outlook 2003 opens, but does not connect to your mail data.

Cause

Your Outlook e-mail profile has been deleted or has been corrupted.

Solution

Use the Sign In application to reconfigure Office Outlook 2007 or Outlook 2003.

Updating the Sign In Application Fails: Case 1

Symptoms

When you try to update the Sign In application, you receive an error stating that "The installer has encountered an unexpected error installing this package." The error code is 2753.

Cause

The file used to install the Sign In application may have been customized to include an OverrideCurrentVersion parameter that was set to less than 1.

Solution

The Sign In application must be uninstalled and reinstalled using a current installation file with the parameters set correctly. Contact your service administrator for help.

Updating the Sign In Application Fails: Case 2

Symptoms

Your computer runs Windows XP, and when you try to update the Sign In application, the update fails.

Cause

You have insufficient privileges. On Windows XP, you must be logged on with Administrator privileges to perform a Sign In application update or installation.

Solution

An administrator must log on to your computer and perform the upgrade. Contact your service administrator for help.

Two Icons for the Sign In Application Appear in Your Start Menu

Symptoms

Two Sign In application icons, perhaps with slightly different names, appear in the frequently used programs section of your Start menu. Although there are two icons, each one opens the same Sign In application.

Cause

You installed a trial version of Microsoft Online Services, and then installed the released version. The second installment did not remove the settings for the trial version.

Solution

Although the appearance of two icons might be confusing, ordinary use of your applications will remove the old icon from your Start menu. While it is there, it does no harm to the service, and clicking either icon will open the correct Sign In application.

See Also

Other Resources

Add a User Account
Reset a User's Password