Where is my data?

Select your region from the drop down above the map to get more detailed information on where your data resides.

These interactive data maps provide specific geographic details about where customer data is stored in Office 365 and Microsoft Dynamics CRM Online.

Specifically, they provide information regarding the locations of our datacenters throughout the world for the Office 365 and Microsoft Dynamics CRM Online services.

Datacenters

A datacenter is where the application software and customer data running on the software are located. For all customers located in a region, picking a region from the drop down box displays the locations of their datacenters and corresponding services. Microsoft replicates customer data in at least two datacenters at any given time to protect against failure or local disaster.

If a datacenter ceases functioning for any reason, customer data is not lost as the application software and customer data running on that application software are also available from a second or possibly third datacenter. Customers might not be notified when failover occurs. Depending on the particular service, failover may not result in any service interruption. Customers should assume that at any given time their customer data may be processed in either one or more of the datacenters in the region.

*If a customer accesses the online services portal from a region other than their own, then all viewed web pages will be hosted in that regionís datacenter.

**Long-standing online customer data is being migrated to new datacenters in accordance with these data maps however until the data migration is complete, long-standing customer data may be stored in other regional datacenters than is listed here.

***Azure Active Directory mentioned in the above data maps are instances of Azure Active Directory that hold directory data. A copy of directory data also exists in the relevant datacenters housing the Office 365 services.

Service Logs

Office 365 and Microsoft Dynamics CRM Online have been designed to use service logs, rather than direct access to customer data, for purposes of providing, maintaining, and troubleshooting the online services. Service logs record errors and performance issues, and may contain limited customer data such as email addresses, subject lines of emails, file names, and site URLs to identify the source of the error or performance issue being recorded. Service logs do not contain customer-authored data such as customer documents, email message bodies or attachments, website content, or IM/voice conversations. Service logs that contain customer data are stored in the datacenters identified above. Occasionally, access is required from another location to address a specific service issue.

Security and Privacy

Please read the security  and  privacy sections of the Trust Center for details on Office 365ís security and privacy practices.

For Microsoft Dynamics CRM online, you may also read the Standard Response to Request for InformationĖSecurity and Privacy practices.

 

Frequently Asked Questions (F.A.Q.) about your Data

Does Office 365 or Microsoft Dynamics CRM Online disclose information about where data is stored?

Yes. Microsoft has a regionalized datacenter strategy. The customerís country or region, which the customerís administrator inputs during the initial setup of the services, determines the primary storage location for that customerís data.

Where (geographically) customer data might be transferred to, processed, and/or stored while it is within the services?

Please see the data map for your region.

Why would Microsoft move my data to a different region from my own?

The requirements of providing the services may mean that some data is moved to or accessed by Microsoft personnel or subcontractors outside the primary storage region.

For instance, to address latency, routing data may need to be copied to different datacenters in different regions. In addition, personnel who have the most technical expertise to troubleshoot specific service issues may be located in locations other than the primary location, and they may require access to systems or data for purposed of resolving an issue.

Will Microsoft give notice when customer data is transferred to a new country?

Yes. If we expand the region where your data is stored into a new country, we will provide one (1) month advance notice of the change and Microsoft will give notice if and when Microsoft changes the information about Office 365 and Microsoft Dynamics CRM Online data maps referenced in the table.

This notice will be provided to administrators who have checked the "compliance notifications" option in the My Profile part of the online services portal.

How does Microsoft comply with regulations restricting the transfer of data out of certain countries or regions?

Please see the Regulatory compliance  section of the Trust Center

Where are Office 365 and Microsoft Dynamics CRM Online datacenters located?

As a standard policy, Microsoft does not disclose the precise location of its datacenters. Microsoft operates between 10 and 100 datacenters located around the world.

Additional resources

EU Model Clauses - F.A.Q

 

 

 

The following are locations Microsoft has elected to disclose to the general public: