Trust Center: Security, Privacy and Compliance Information for Office 365 and Microsoft Dynamics CRM Online

Where is my data?

This section provides details on where Office 365 and Microsoft Dynamics CRM Online store customer data.

Does Office 365 or Microsoft Dynamics CRM Online share information about where data is stored?

Microsoft has a regionalized data center strategy. The customer’s country or region, which the customer’s administrator inputs during the initial setup of the services, determines the primary storage location for that customer’s data. For specific details about where data is geographically located, see the information in the Data Maps table:

Office 365 and Microsoft Dynamics CRM Online Data Maps

Country, Region or Plan	Data Map
North America	View [English]
South America	View [English]
Europe, Middle East, Africa	View [English]
Asia, Australia	View [English]
Office 365 Government Plans	View [English]

Where (geographically) might customer data be transferred to, processed, and/or stored while it is within the services?

Please see the data map for your region.

Why would Microsoft move data to a different region from my own?

The requirements of providing the services may mean that some data is moved to or accessed by Microsoft personnel or subcontractors outside the primary storage region.

For instance, to address latency, routing data may need to be copied to different data centers in different regions. In addition, personnel who have the most technical expertise to troubleshoot specific service issues may be located in locations other than the primary location, and they may require access to systems or data for purposes of resolving an issue.

Will Microsoft give notice when customer data is transferred to a new country?

No. But Microsoft will give notice if and when Microsoft changes the information about Office 365 and Microsoft Dynamics CRM Online data maps referenced in the table above.

This notice will be provided to administrators who have checked the "compliance notifications" option in the My Profile part of the online services portal.

How does Microsoft comply with regulations restricting the transfer of data out of certain countries or regions?

Please see the Regulatory compliance section of the Trust Center.

Where are Office 365 and Microsoft Dynamics CRM Online data centers located?

As a standard policy, Microsoft does not disclose the location of its data centers. Microsoft operates between 10 and 100 data centers located around the world.

The following are locations Microsoft has elected to disclose to the general public:

For customers who input a location in North America or South America (excluding Brazil) in the country or region drop-down box:
Quincy, Washington
San Antonio, Texas
Chicago, Illinois
and other United States data centers

For customers who input Brazil in the country or region drop-down box:

Brazil

United States

For customers who input a location in the European Union in the country or region drop-down box:
Dublin, Ireland
Amsterdam, Netherlands

United States

For customers who input a location in the Asia-Pacific region in the country or region drop-down box:
Singapore
Hong Kong

United States

For customers who purchased Office 365 Government Plans:

United States

Additional resources

§ Safe Harbor information