Banco de Oro (BDO), one of the largest banks in the country providing corporate, commercial and retail banking services, has acquired the Microsoft Operations Manager (MOM) platform solution to ensure system capacity and reliability as it sets its sights on becoming one of the leading full-service banks.
"As Banco de Oro expands, we need to look at the available technology and applications to support the business. This goes not only for the tools we use in serving our customers, but in the bank's own system," said Arthur Tan, First Vice President for IT Operations for Banco De Oro.
Put up as a thrift bank in 1968, BDO is now a universal bank ranked 7th in terms of assets and has a network of 185 branches located in key business and commercial centers. BDO is further expanding its business through selective acquisition and organic growth, and continues to seek new growth areas and create more products while maintaining a focused approach on its various businesses.
With this expansion push, BDO's operations and IT team were called on to deliver the foundation necessary to undertake and support the expansion. Among other things, they focused on providing the bank with capacity when needed, identify and deal with potential performance bottlenecks and maintain system availability.
"We really had to consider a lot of things before we acquire a platform solution. We had to make sure that it would provide ease of use, address our requirements and have lower cost of ownership," said Tan. "Being a bank, we needed a solution that could provide us the capability to deal with issues and avoid those issues with early detection, one that could determine the importance and priority of events, and search for the appropriate resolution information on-line. We had to make sure that the platform we acquired could be used to monitor server utilization for capacity planning."
With the very specific criteria, BDO deployed Microsoft Operations Manager (MOM).
"MOM is an event and performance management tool for Windows Server System designed to improve the manageability of the infrastructure by providing comprehensive event management, proactive monitoring and alerting, reporting and trend analysis and system and application-specific knowledge from our experts," said Nicky Eala, Windows Server System product manager, Microsoft Philippines.
At BDO, MOM is used to manage the Windows NT/2000/2003 servers, Microsoft SQL 7.0/2000, Microsoft Internet Security and Acceleration Server (ISA), and Microsoft Internet Information Server (IIS) that the Bank installed.
"With MOM, BDO reaps the benefits of an efficient and capable system. By directly monitoring the event, health, and performance information of Windows Server System, MOM helps our IT team capture, evaluate, and present relevant and important information to help prevent issues from going unseen. Major problems are prevented by early warnings on system degradation and system alerts and, in cases, where problems do arise, there is a faster resolution time," said Tan.
For the IT team, MOM's ease of use and smart reporting has allowed them to plan capacity more efficiently, stay aware of issues and respond to these issues quickly and accurately. Less time is consumed by the System Administrators in collecting information from servers allowing the administrators to better deliver IT services.
Overall, the platform solution's performance has allowed BDO to scratch off another item in its checklist of to-dos on the way to becoming a full-service bank.
"Providing financial and insurance services means a commitment to stability and predictability in our systems. It simply is an integral part of being an institution that has trust and reliability as a cornerstone of its business," concluded Tan.