ENHANCEMENT PLAN FEATURES
What’s included in the Enhancement Plan
The Enhancement Plan includes:
• Version Upgrades and Product Updates
• Service Packs and Hot Fixes
• Tax and Regulatory Releases
• CustomerSource
• Knowledge Base
• Online Training Content (including E-Learning, training materials and learning plans)
• Investment Protection (formerly called Transformational Assurance)
• Transition Investment Credit
• Microsoft Support Lifecycle
• Protected List Price
Version Upgrades and Product Updates: Our upgrade and update benefit is stronger than ever
for Microsoft Dynamics and Microsoft Business Solutions product lines in all regions, with a goal
of providing regular product value and published product roadmaps so you can plan for future
upgrades. You are entitled to major version releases or point releases that are released during the
term of your enrollment.
Service Packs and Hot Fixes: As part of the effort to continually improve Microsoft software,
updates and fixes are created and released for recognized issues. Regularly, many of these fixes
are combined into a single package (called a service pack), which is made available for
installation. Service packs are cumulative, meaning that each new service pack contains all the
fixes that are included with previous service packs and any new critical security fixes should that
specific situation arise. This is done so that you do not have to install an earlier version of a
service pack before you install the latest version.
Tax and Regulatory Releases: These updates for the Microsoft products will generally be
released each fiscal year or on an as-needed basis for Microsoft Dynamics AX, Microsoft
Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL and Microsoft C5. Microsoft
understands that local laws, market conditions and support requirements differ around the world
and differ by industry sector. Therefore, Microsoft may offer tax updates beyond the description
listed here.
CustomerSource: CustomerSource is an authorized website for Microsoft customers enrolled in
the Enhancement Plan. The site contains personalized product and service information, a
searchable knowledge base, downloads, documentation, discussion boards, online training, news
and other features. CustomerSource is available in English today for a subset of Microsoft
Dynamics customers. Starting in March 2007, we will add 16 local sites in seven languages
(product line views may vary). CustomerSource will be available to all Microsoft Dynamics and
Microsoft C5 customers enrolled in the Enhancement Plan.
