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"The 2007 Microsoft Office programs allow us to reach a customer in 10 minutes instead of a couple of hours."
Susan Levine
President and Owner
Model Service Agency
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Case
Study: Business Productivity
Model Service Agency (MSA)
MSA uses Microsoft Office 2007 to immediately respond to model requests as much as 90% faster than before.
New York City-based MSA, a full service modeling agency, wanted to maintain its company’s reputation for excellent customer service by finding the perfect match of model to customer's needs in the shortest possible time. The agency previously utilized a paper-based process to book their models, which hindered them from responding quickly to client requests. MSA then implemented Microsoft Office 2007 and Windows Vista Business operating system, which increased the company’s productivity, response time, and security.
Country/Region:
Customer Profile
MSA has been connecting modeling talent with customers for the past 65 years. It represents models for fit modeling, print, catalogue, and more.
Business SituationBusiness Situation
MSA wanted to increase its business’ response time in finding the perfect match
of model for its customers. Its previous process, which involved courier
services, was time consuming and costly. MSA wanted a solution that can increase
its response time as well as save costs.
Solution
When MSA implemented Microsoft Office 2007 and Windows Vista operating system, the agency was able to increase its productivity and efficiency through quick and excellent customer service, controlled operating costs, and a distinctive company image.
Benefits
- The agency can access all information in just a touch of a button, thus increasing its response time. MSA can address a customer's need in 10 minutes instead of a couple of hours.
- MSA can also promote the brand through creating impressive-looking communications materials using Microsoft Office Publisher 2007.
- Through Microsoft Office 2007, the agency has significantly reduced its delivery costs, from hundreds of dollars a month to as low as 20 dollars.
Learn more from our customers who have moved to Microsoft solutions:
- Selfish Box uses Microsoft to increase its efficiency, even 16 times faster in some cases, to spend more time on creating great-tasting food instead of learning how to utilize new technologies.
- Since Pet Treat Company implemented Microsoft in its business, the company has experienced 30% increase in efficiency, and had more time growing and expanding its business.
- Massage Envy manages to keep up with the huge demand for its service through Microsoft by increasing efficiency and automating systems. In just four months, it added 100 locations, a huge boost in terms of business growth.
- Through Microsoft, Chokola'j, a boutique chocolate store, grew its business by 75% by efficiently managing resources, increasing quality, and maintaining competitiveness.
- Beauty boutique Avenue You saves 70 hours a week on administrative tasks and increased its sales by 30% through Microsoft solutions.
- Through Microsoft solutions, MagicBus efficiently manages its sales leads, project workflow, and administrative tasks, trimming invoice process from 2.5 hours to 5 minutes, and generated US$125,000 in new sales opportunities.
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