Program Manager

Collaboration with key stakeholders to develop delivery plans (analysis / development / test / support / other internal IT teams);

Initiating, leading and delivering on time/multiple operations focused projects;

Work collaboratively within, and outside of operations team to maintain consistency of process;

Communication of strategies, methodology & tools to work group members, project team members;

Preparation of presentations, status reporting & budgets to project stakeholders/ business requestors;

Preparation and delivery of presentations to Microsoft customers on how Microsoft IT deploys and runs IT Services

Balance of user requirements with technical and budget constraints.

Preparation of project schedules;

Tracking of project progress and schedule management;

Development and budget tracking;

Management of multiple month projects that integrate with other sustaining business operational needs.

Operations experience (2-4 years) preferably at a program manager level of responsibility within IT infrastructure projects delivery;

Proven leader capable of managing multiply operational projects;

Providing expertise in the development of complex business processes.

Working effectively across multiple teams, roles and disciplines;

Ability to work well under tight deadlines with a focus on customer satisfaction;

Excellent verbal and written communication skills (English language on advanced level);

Ability to successfully prioritize issues and drive to closure;

Excellent multi-tasking skills;

Knowledge and experience with a remote project management discipline;

Must also have superior drive for results, leadership, judgment, problem resolution, team building, negotiation, budgeting, decision-making skills & the ability to work under continual deadline pressure.