Updated: September 29, 2009

Barbara Gordon joined the Customer Service and Support (CSS) organization at Microsoft Corp. in July 2009. Before taking on the role of CSS corporate vice president, Gordon was the vice president, Enterprise and Partner Group, EMEA, for two years, dedicating herself to delivering the best possible customer experience to all of Microsoft's enterprise customers. Her passion and focus on execution excellence and long-term customer relationships helped drive revenue, market share and customer satisfaction across Europe, the Middle East and Africa. Gordon joined Microsoft in November 2003 as vice president of Global Accounts. Before coming to Microsoft, she worked for AT&T, Digital Equipment Corp. and Sun Microsystems Inc., where she held various executive positions including leading worldwide sales teams for 10 years.

In all her roles at Microsoft and outside Microsoft, Gordon has dedicated herself to delivering the best possible customer experience. With more than 8,000 employees worldwide in over 60 countries, CSS plays a critical role by being the customer's advocate. Gordon believes strongly that CSS has the responsibility to leverage the voice of the customer and partner to improve their products, services and experiences with Microsoft. Gordon has been recognized for her focus on and commitment to developing people. With people as its No. 1 goal, CSS strives to have the best culture, talent and leadership across Microsoft by increasing employee empowerment, engagement and expertise. Gordon has played a role in the success of many of her employees, recognizing their potential and supporting them by providing guidance and encouraging them to take on challenges.

Gordon earned a bachelor of science in business administration with a minor in history from Bowling Green State University in Bowling Green, Ohio.

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