Updated: August 4, 2009

As corporate vice president of Microsoft Services, Kathleen Hogan leads a global team of more than 17,000 professionals in 80 countries who are dedicated to helping businesses and individual consumers maximize the value of their investment in Microsoft technologies. Under her leadership, Microsoft Services touches customers more than 700 million times a year, helping them meet their business and personal objectives by effectively deploying and maintaining generations of existing software and services.

Previously, Hogan was corporate vice president of Customer Service and Support, responsible for the strategy and delivery of consumer and commercial technical support and customer service for all Microsoft products and services.

Hogan joined Microsoft Corp. in September 2003 as vice president of Customer and Partner Experience (CPE) and Worldwide Field Operations, helping develop the company's strategy for improving customer and partner satisfaction. In her field operations role, she oversaw governance and planning, readiness, compensation, communications, and business excellence for the group vice president of Microsoft's Sales, Marketing and Service Group (SMSG).

Before joining Microsoft, Hogan was a partner with the consulting firm McKinsey & Co. in Silicon Valley. She helped lead McKinsey's North American high-tech sales and marketing practice and was a core member of the firm's global software practice. She provided counsel on sales, service, support and other topics to Microsoft and McKinsey's other high-tech clients. Before that, Hogan worked at Oracle Corp. as a senior technical marketing manager for financial and manufacturing applications. She also served as the development manager for Oracle's revenue accounting software product.

Hogan earned her bachelor's degree in applied mathematics and economics, magna cum laude, from Harvard University. In addition, she holds an MBA from the Stanford University Graduate School of Business.

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