Lori Moore is general manager for Operations in Microsoft's Law & Corporate Affairs Department.

Until September 2006, Moore served as corporate vice president of Customer Service and Support (CSS), overseeing a team of more than 4,000 customer service agents and engineers who deliver support and services to consumers, developers, partners and enterprise customers.

Moore joined Microsoft in 1991. She has held a variety of positions, including general manager of Microsoft's federal sales and services organization in Washington, D.C., and general manager of field strategy for U.S. sales organization. In 1998, Moore was promoted to general manager of Technical Support Operations (TSO), which controls the support delivery operations for the Product Support Services organization. In this position, Moore managed 2,200 support professionals who deliver high-quality product support to end users, IT professionals and enterprise customers. In April 2000, Moore was promoted to corporate vice president of the global Product Support Services organization, which subsequently evolved into Customer Service and Support.

Moore has a bachelor of science degree in political science from the American University in Washington, D.C. She is a board member of the Seattle Children's Theatre and is passionate about improving the quality of children's lives through culture and the arts.