Microsoft Announces Finalists for the 2000 Industry Solution Awards

Onyx Software , Bellevue, Wash. ByeByeNOW, a vacation travel service, used the Onyx suite of employee, customer and partner portals to develop the company's interactive Web site, with real-time access to travel consultants.

Pivotal Corp. , Kirkland, Wash. Pivotal eRelationship 2000 provides CornerDrugstore.com, a comprehensive and affordable e-commerce solution for independent pharmacies, delivering real-time customer experiences across every touch point.

Interact Commerce Corp. , Scottsdale, Ariz. Interact's SalesLogix2000 solution includes sales, marketing, support and e-business features that deliver a holistic view of the customer's requirements and expectations.

Nortel Networks -- Clarify eBusiness Applications Division, San Jose, Calif. The company's eFrontOffice suite of e-business tools gave employees of electronics retailer Best Buy immediate access to information about customer repairs, warranty information and other service plans, thereby enhancing customer service.

Onyx Software , Bellevue, Wash. The Onyx e-business portal solution enabled Columbine JDS, a Denver-based software and consulting firm, to more effectively share information between partners and customers, building greater customer loyalty by providing enhanced customer service.

CosmoCom Inc. , Melville, N.Y. Interactive travel services provider ByeByeNOW.com uses CosmoCall Universe, a high-capacity, high-availability contact center system, to unite hundreds of franchised storefronts throughout the world in a single Web site and a single toll-free telephone number, forming the world's largest contact center.

Nortel Networks -- Clarify eBusiness Applications Division , San Jose, Calif. Clarify's eFrontOffice 9.0 is used by Hello Direct, a telephony provider, to capture and consolidate customer and product information gathered in its marketing, sales and technical support operations.

Onyx Software , Bellevue, Wash. Jetform Corp., based in Ontario, Canada, used Onyx portal solutions in its enterprisewide customer relationship management strategy as the software company grew from 150 to 600 employees.

Pivotal Corp. , Kirkland, Wash. Resort developer and operator Intrawest Corp. used Pivotal eRelationship 2000, built on XML-based demand-chain networks, to provide personalized customer service and an online sales engine for 13 of the company's resort properties.

ON!contact Software Corp. , Cedarburg, Wis. Foremost Insurance used Client Management Software (CMS) to automate its communications with its mobile sales force, uniting all front-office operations under a single application, greatly reducing costly postage, travel and support costs.

Riveon Corp. , Fairfax, Va. Riveon provided a complete suite of Internet applications to reorganize and enhance information from MTH Electric Trains' legacy systems, providing a mobile and desktop platform for secure information sharing with model railroad hobbyists and retail partners.

Interact Commerce Corp. , Scottsdale, Ariz. Using SalesLogix2000, healthcare company Pegasus-Airwave freed its field sales force of much of its insurance and Medicare paperwork by building a fully integrated, modular customer relationship management linked by laptop computers.

Knosys Inc. , Boise, Idaho. The company's ProClarity 2.0 OLAP client provides intuitive and powerful business analysis designed to help decision-makers clearly see and analyze the factors that drive their business.

Maximal Corp. , Reston, Va. Using Maximal's Max 2.0 business intelligence software, Afek Engineering Projects Ltd., an Israeli IT solutions provider, was able to improve data access and analysis, leading to faster and higher-quality decision-making.

Riveon Corp. , Fairfax, Va. Riveon's suite of Internet applications helped MTH Electric Trains develop an online retail presence and product location system for model railroad hobbyists.

Delphes Technologies International, Montreal, Quebec. DioWeb Search is a dynamic natural language processing, contextual search tool that utilizes the morphology of language to provide a new level of information retrieval in Web sites and intranets.

insignIO Inc. , Stony Brook, N.Y. BookMarkEDMS is a system that offers electronic document management, providing virtually unlimited storage, indexing, processing and retrieval of scanned images, e-mails, audio and video clips, as well as HTML and other multimedia files.

Plumtree Software Inc. , San Francisco, Calif. The Plumtree Corporate Portal helped Connecticut-based Ames department stores to develop PlanetAmes.com, a portal that delivers up-to-date market news, sales reports and product information to 43,000 sales associates nationwide.

eRoom Technology , Cambridge, Mass. The Wharton School in Philadelphia used eRoom 4.2, a Web-based tool for managing collaboration in a dispersed work force, to develop a digital workplace for an array of projects, including faculty teaching, course work, research projects tutoring and committee work.

LLI Technologies Engineering & Construction Inc. , Pittsburgh, Pa. Using Microsoft's Rapid Application Development tools, LLI was able to build a fully functional collocation site for a major telecommunications company in just two weeks.

Webridge Inc. , Beaverton, Ore. IronSpire JobSite used the Internet and Webridge Private Exchange software to create a project management "dashboard" for general contractors that speeds communications, minimizes mistakes and delays, and helps with scheduling and financial reporting.

Executive Manufacturing Technologies Inc. , London, Ontario. VisualPlant 2.0 is an enterprisewide software solution that improves the process of collecting, accessing and analyzing manufacturing floor data and information.

icomXpress , Nashua, N.H., icXpert SOLUTION Suite is icomXpress' easily customizable, enterprisewide e-business solution that empowers business professionals to apply their knowledge of business to design efficient business processes.

Sourcesmith Industries Inc. , North Vancouver, British Columbia. Sourcesmith developed a business process management (BPM) software solution for NBC Olympics Inc., which managed planning, logistics and equipment inventory during the next five Olympic games.

Automating Peripherals Inc. , Hartford, Wis. The Payrollmation Series helps Advocate Health System in Oak Brook, Ill., track and manage employees' time and attendance information, a major data challenge due to the complexity of healthcare hours and pay policies.

Great Plains , Fargo, N.D. Cargas Systems and Great Plains developed a Web-based e-business solution for the trucking company U.S. Fleet. The system collects detailed data from truckers, which is used for reporting and billing purposes each time they fuel.

Sage Software, Inc. , Irvine, Calif. Sage's Enterprise Solution is an accounting, distribution and e-commerce system that allowed Arizona-based Teva Sports Sandals to streamline its online sales processes, inventory management and reporting capacity while doubling the number of products and users at the site.