Media Alert: Microsoft to Showcase Innovative Solutions for Health Plans at AHIP Institute 2008

Microsoft demonstrates new technology for health plans aimed at increasing customer satisfaction and driving new business opportunities.

Related Links
Microsoft Resources:
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Microsoft Health Plans Web site

SAN FRANCISCO — June 16, 2008

What:

At America’s Health Insurance Plans (AHIP) Institute 2008, Microsoft Corp. will showcase new solutions designed for the health plans industry, such as the following:

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Driving business performance with Microsoft Office Business Applications (OBAs)

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Health plans are challenged with costly paper and manual processes when responding to proposals. Microsoft will highlight a demo titled Automating the Request for Proposal (RFP) Process, an OBA designed to eliminate “people as middleware” between productivity and line-of-business applications.

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Improving customer experience with Microsoft unified communications

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Microsoft’s unified communications suite enables health plans to offer chat-based conversations with their members, conducted virtually or with a live agent, allowing consumers to communicate using their own words. Microsoft will demonstrate how this can help improve first call resolution rates and shorten average call and hold times, resulting in a quick return on investment.

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Accelerate innovation and process improvement with Microsoft Office Visio

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Health plan business managers can significantly accelerate innovation by reducing the complexity and cost of analyzing and improving business and care processes. This demonstration will feature a simple, Office Visio-based tool that empowers everyday business managers to easily and quickly make informed decisions to help improve the processes most likely to improve quality and the bottom line.

When:

June 18–20, 2008

Where:

Moscone Center West

Microsoft Booth No. 525

747 Howard St.

San Francisco

Who:

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Paul Mattes, managing director, Microsoft U.S. Health and Life Sciences

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Dennis Schmuland, U.S. health plans industry solutions director, Microsoft U.S. Health and Life Sciences

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Hector Rodriguez, U.S. health plans industry technology strategist, Microsoft U.S. Health and Life Sciences

Other Info:

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“Process Innovation to Improve Your Bottom Line” — This breakout session will explain how Highmark Blue Cross Blue Shield was able to standardize processes across its fragmented ecosystem, resulting in significant cost savings and improved customer satisfaction and employee morale. Learn how the 2007 Microsoft Office system helped Highmark realize immediate cost savings of 10 percent within its disability claims division and an additional savings opportunity of 40 percent.

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Thursday, June 19, 4:45–5:45 p.m. PDT

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Moscone Center West, third floor, Room 3006

More Info:

Additional information is available at http://www.microsoft.com/healthplans.

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