Windows Services provide you with account authentication with Microsoft account, email with Outlook.com, parental controls with Family Safety and online storage and syncing of files with OneDrive. These services are available on Windows and, in many cases, on other Microsoft devices and services, including Windows Phone and Xbox, as well as third-party devices and services. This privacy statement applies to these Windows Services. It does not apply to other Microsoft products and services that do not link to this privacy statement.
Please read the summaries below and click "Learn More" for more details. Some products, services or features mentioned in this statement may not be available in all markets. You may find more information about Microsoft’s commitment to protecting your privacy at http://www.microsoft.com/privacy.
We also use web beacons to help deliver cookies and compile analytics. These may include web beacons from third-party service providers.
You have a variety of tools to control cookies and similar technologies, including:
How to Control Cookies and Similar Technologies
Microsoft provides browser controls to help you manage cookies. You can also accept cookies but opt out of their use to behaviorally target advertisements. For instance, Microsoft’s advertising preference and opt-out controls are available at http://choice.live.com/advertisementchoice/.
Browser Controls to Block Cookies.
Most web browsers automatically accept cookies but allow you to modify your browser setting to block cookies. For example, in Internet Explorer 11, you can block cookies by taking the following steps:
Instructions for blocking cookies in other browsers are available at each browser’s privacy statement.
Please be aware that if you choose to block cookies, you may not be able to sign in or use other interactive features of Microsoft sites and services that depend on cookies, and any advertising preferences that are dependent on cookies may be lost.
Browser Controls to Delete Cookies.
If you accept cookies, you can delete them later. For example, in Internet Explorer 11, you can delete cookies by taking the following steps:
Instructions for deleting cookies in other browsers are available at each browser’s privacy statement.
Please be aware that if you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and will need to be recreated.
Browser Controls for “Do Not Track” and Tracking Protection.
Some newer browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the websites you visit indicating that you do not wish to be tracked. Those sites (or the third-party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices. Because there is not yet a common understanding of how to interpret the DNT signal, Microsoft does not currently respond to the browser DNT signals on its own websites or online services, or on third-party websites or online services where Microsoft provides advertisements, content or is otherwise able to collect information. We continue to work with the online industry to define a common understanding of how to treat DNT signals. In the meantime, users may continue to opt out of targeted ads from Microsoft as set forth below.
Internet Explorer (versions 9 and up) have a feature called Tracking Protection that helps prevent the websites you go to from automatically sending details about your visit to third-party content providers. When you add a Tracking Protection List, Internet Explorer will block third-party content, including cookies, from any site that is listed as a site to be blocked. By limiting calls to these sites, Internet Explorer will limit the information these third-party sites can collect about you. For more information about Tracking Protection Lists and Do Not Track, please see the Internet Explorer Privacy Statement or Internet Explorer Help.
Advertising Opt-Out Controls.
Individual advertising companies may also offer their own opt-out capabilities plus more advanced advertising choices. For instance, Microsoft’s advertising preference and opt-out controls are available at http://choice.live.com/advertisementchoice/. Please note that opting out does not mean that you will stop getting ads or see fewer ads; however, if you do opt out, the ads that you receive will no longer be behaviorally targeted. In addition, opting out does not stop information from going to our servers, but it does stop our creation or updating of profiles that might be used for behavioral advertising.
Third-Party Analytics Controls.
Some of the cookies we commonly use are listed in the following chart. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set cookies. If you visit one of our websites, the site may set some or all of the following cookies:
Identifies unique browsers visiting Microsoft sites. It is used for advertising, site analytics and other operational purposes.
Contains the ANID, a unique identifier used to help identify which ads a customer may like. It is also used to preserve your choice to opt out of behaviorally targeted ads from Microsoft, if you have chosen to associate the opt-out with your Microsoft account.
Contains a country code as determined by reverse IP address lookup.
Microsoft account authentication
Authentication cookies (e.g., RPSTAuth, MSNRPSAuth, KievRPSAuth) used when you sign in with your Microsoft account.
Contains an encrypted version of your country, postal code, age, gender, language and occupation, if known, based on your Microsoft account profile.
Appears on co-branded sites where Microsoft is partnering with an advertiser. This cookie identifies the advertiser so the right ad is selected.
Maintains information about which ads you clicked on and where you clicked on the ad.
Records your decision not to receive behaviorally targeted ads delivered by Microsoft.
In addition to the cookies Microsoft may set when you visit our websites, third parties may also set cookies when you visit Microsoft sites. In some cases, that is because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information about your online activities across websites or online services.
Our Use of Web Beacons
Microsoft web pages may contain electronic images known as web beacons - sometimes called single-pixel gifs - that may be used to help deliver cookies on our sites, count users who have visited those pages and deliver co-branded services. Sometimes we include web beacons in our promotional email messages or newsletters to determine whether messages have been opened and acted upon.
We sometimes work with other companies that advertise on Microsoft sites to place web beacons on their sites or in their advertisements to let us develop statistics on how often clicking on an advertisement on a Microsoft site results in a purchase or other action on the advertiser's site.
Finally, Microsoft sites may contain web beacons from third parties to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other web site operations. These web beacons may allow the third parties to set or read a cookie on your computer. These companies may collect information about your online activities across websites or online servers, however, we prohibit third parties from using web beacons on our sites to collect or access information that directly identifies you (such as your name or email address). You may be able to opt out from data collection or use by these third-party analytics companies as described under “Third-Party Analytics Controls” above.
Other Similar Technologies
In addition to standard cookies and web beacons, websites can use other technologies to store and read data files on your computer. This may be done to maintain your preferences or to improve speed and performance by storing certain files locally. But, like standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track online activity. These technologies include Local Shared Objects (or "Flash cookies"), HTML5 Local Storage and Silverlight Application Storage.
Local Shared Objects or "Flash cookies." Websites that use Adobe Flash technologies may use Local Shared Objects or "Flash cookies" to store data on your computer. To manage or block Flash cookies when using Windows, go to the Control Panel and select Flash Player. For other operating systems, learn more at http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
Silverlight Application Storage. Websites or applications that use Microsoft Silverlight technology can store data on your device using Silverlight Application Storage. To learn how to manage or block such storage, visit the Silverlight Privacy Statement.
Microsoft account is a service that lets you sign in to Microsoft products, web sites and services, as well as those of select Microsoft partners. When you create a Microsoft account, we ask you to provide certain information. When you sign in to a site or service using your Microsoft account, we collect certain information in order to verify your identity on behalf of the site or service, to protect you from malicious account usage and to protect the efficiency and security of the Microsoft account service. We also send some of this information to sites and services that you sign in to with your Microsoft account.
We use demographic information – gender, country, age and postal code but not your name or contact information – from your Microsoft account to provide personalized ads to you. You may opt out of receiving targeted ads from Microsoft Advertising by visiting our opt-out page.
To view additional details about Microsoft account, including how to create and use a Microsoft account, how to edit account information, and how we collect and use information relating to a Microsoft account, please click on Learn More.
Microsoft account (formerly known as Windows Live ID and Microsoft Passport) is a service that allows you to sign in to Microsoft products, web sites and services, as well as those of select Microsoft partners.
Creating a Microsoft account
You can create a Microsoft account here by providing an email address, a password and other security information, such as an alternate email address and a phone number. We will use your security information for security purposes only - for instance, to verify your identity or to reset your password if you cannot access your Microsoft account. Some services may require added security, and in those cases, you may be asked to provide additional information. The email address and password that you use to sign up for your Microsoft account are your "credentials" that you will use to authenticate with our network. We assign a unique ID number to your credentials to identify your credentials and associated information.
You can use an email address provided by Microsoft (such as those ending in outlook.com, live.com, hotmail.com or msn.com) or an email address provided by a third party (such as those ending in gmail.com or yahoo.com) when signing up for your Microsoft account. You must use an email address that you own on an email service that you have access to.
When you create a Microsoft account, we will also ask you to provide the following demographic information: gender, country, birthdate and postal code. We may use birthdate to verify that children obtain appropriate consent from a parent or guardian to use a Microsoft account, as required by local law. We use this demographic information for market research. This demographic information also is used by our online advertising systems to provide you with personalized advertisements about products and services you might find useful, but our advertising systems do not receive or use any information that can personally and directly identify you (such as your name, email address or phone number). If you prefer not to receive personalized ads, you may register your preference with your Microsoft account by visiting our opt-out page so that whenever you sign in to web sites or services with your Microsoft account, our advertising systems will not serve you personalized ads. For more information about how Microsoft uses information for advertising, please see the Microsoft Advertising Privacy Statement.
Upon creating a Microsoft account using an email address provided by a third party, we will send you an email asking you to verify that you are the owner of the email address associated with your Microsoft account. This is designed to verify the validity of the email address and help prevent email addresses from being used without the permission of their owners.
We will use the email address you used to create your Microsoft account to send you communications relating to your use of Microsoft products and services and to the security of your account. We may also send you promotional emails about Microsoft products and services as permitted by local law. For information about managing your receipt of promotional communications, please visit Communications.
Signing into software, sites or services with your Microsoft account
When you sign in to a site or service using your Microsoft account, we collect certain information in order to verify your identity on behalf of the site or service, to protect you from malicious account usage and to protect the efficiency and security of the Microsoft account service. For instance, when you sign in, the Microsoft account service receives your credentials and logs your sign-in name and other information, such as the unique number assigned to your credentials, your IP address, your operating system and web browser version and a time and date. If you use a Microsoft account to sign in to a device or software that is installed on a device, a random unique ID is assigned to the device; this random unique ID will be sent as part of your credentials to the Microsoft account service when you sign in to a site or service with your Microsoft account and will be used to help protect your account. The Microsoft account service sends the following limited verification information to the site or service that you have signed in to: the unique ID number assigned to your credentials that permits the site or service to determine whether you are the same person from one sign-in session to the next; the version number assigned to your account (a new number is assigned each time you change your sign-in information); whether your email address has been confirmed; and whether your account has been deactivated.
When you sign in to Windows with a Microsoft account, Windows will send standard computer information to Microsoft as well as your device’s manufacturer, model name and version. We may use this to personalize certain communications to you, such as emails intended to help you get started with your device. If you sign in to your Windows 8.1 device with your Microsoft account, Windows uses your Microsoft account information to sign you in to Microsoft applications, web sites and services. To learn more about signing in to Windows with a Microsoft account, please see the Windows 8.1 Privacy Statement.
Some third-party sites and services that permit you to sign in with your Microsoft account require your email address in order to provide you with their services. In those cases, when you sign in, Microsoft will provide your email address but not your password to the site or service. If you created your Microsoft account credentials with the site or service, it may have limited access to information associated with your credentials and profile as noted during account creation.
Please note that sites and services that permit you to sign in with your Microsoft account can use or share your email address or other personal information that you provide to them as described in their privacy statements. They can share the unique ID number the Microsoft account service provides them only in order to fulfill a service or transaction that you may have requested. All sites or services that use the Microsoft account are required to have a posted privacy statement, but we do not control or monitor the privacy practices of those sites, and their privacy practices will vary. You should carefully review the privacy statement for each site you sign in to in order to determine how each site or service will use the information it collects.
Connecting your Microsoft account to your social network accounts
You may connect your Microsoft account to your account on a social network such as Facebook, Twitter or LinkedIn in order to access information from that social network in your Microsoft account. For example, connecting your Microsoft account to your social network account lets you see status updates or messages from people you have friended or are following on the social network in your Outlook.com inbox; include them in your Microsoft account address book; and view their birthdays in your Microsoft account calendar. If you choose to connect your Microsoft account to your account on a social network, we will cache certain information about your social network account on our servers so that we can display updated information from your social network account.
You can see a list of the social networks that offer accounts to which you can connect your Microsoft account, as well as the social network accounts that you’ve actually connected to your Microsoft account, by signing in and going to profile.live.com/services. You can disconnect a social network account from your Microsoft account at any time at profile.live.com/services. If you disconnect a social network account, we will no longer cache information from that account.
Microsoft is not responsible for content originating from non-Microsoft services or for information you share with or send to those services. If you use a third-party service, its use of your information is subject to its privacy practices. You should carefully review the privacy statement for each social network account you connect to your Microsoft account to determine how it will use the information it collects.
Accessing your personal information and closing your account
You can access the personal information in your Microsoft account by going to the Microsoft account summary page. You can change your username if your Microsoft account does not belong to a managed domain. And you can change your password, alternate email address and phone number. You may also close your Microsoft account by going to account and then "Close your account." If your Microsoft account is within a managed domain, there may be a special process for closing your Microsoft account. Please note that if you are an Outlook.com user or have a billing account with Microsoft, if you go to account, you may be redirected to your account page for those services.
If you use an email address provided by Microsoft (such as those ending in outlook.com, live.com, hotmail.com or msn.com) when signing up for your Microsoft account, that email address will be unique to you for as long as your Microsoft account is active. If you or Microsoft close your Microsoft account as provided in the Microsoft Services Agreement, that email address or username (but not the Microsoft account itself) may be recycled into our system and assigned to another user. More information about Microsoft account is available at the Microsoft account web site.
Microsoft collects many kinds of information in order to operate effectively and provide you the best products, services and experiences we can.
We collect information when you register, sign in and use our sites and services. We also may get information from other companies.
We collect this information in a variety of ways, including from web forms, technologies like cookies, web logging and software on your computer or other device.
Microsoft collects many kinds of information in order to operate effectively and provide you the best products, services and experiences we can. Some of this information you provide directly to us. Some of it we get from your interaction with our products and services. Some of it is available from other sources (like other companies) that we may combine with the information we collect directly. Regardless of the source, we believe it's important to treat that information with care and to help you maintain your privacy.
What we collect:
You may choose not to provide your personal information. But if you choose not to provide that information, you may not be able to use the products and services.
How we collect:
We use a number of methods and technologies to gather information about how you use our sites and services, such as:
You can also choose to provide us information through such services as Send-a-Smile. Details about the information such services collect will be available through the services themselves. For example, if you choose to send feedback or comments through the Send-a-Smile feature, we will collect some information about your system configuration and ask you for your email address so that we can contact you if we need more information about your comment.
Microsoft uses the information we collect to operate, improve and personalize the products and services we offer.
We also may use the information to communicate with you, for example, informing you about your account and security updates.
And we may use the information to help make the ads you see on our ad-supported services more relevant. We do not use what you say in email, chat, video calls or voice mail to target advertising to you. We do not use your documents, photos or other personal files to target advertising to you. You may opt out of receiving targeted ads from Microsoft Advertising by visiting our opt-out page.
Microsoft uses the information we collect to operate, improve and personalize the products and services we offer. For example, we use the Microsoft account credentials (email address, password) in order to identify you as our customer. We use age, gender, country and postal code from Microsoft account for market research, to personalize the advertising we show to you and, depending on local law, to verify your age in case parental consent is required for you to use the services. We use security information you provide (alternate email address, phone number) for security and to assist you in re-establishing your Microsoft account in the event of theft or loss. Information collected through one Microsoft service may be combined with information collected through other Microsoft services to give you a more consistent and personalized experience in your interactions with us. For example, your Outlook.com contacts are combined with OneDrive so that you can send files to your contacts directly from OneDrive. We also may supplement this with information from other companies. For example, we may use services from other companies to help us derive a general geographic area based on your IP address in order to customize certain services to your geographic area.
We also may use the information to communicate with you, for example, informing you when a subscription or service is ending, alerting you to a problem with your account, letting you know when security updates are available or letting you know when you need to take action to keep your account active.
Microsoft may use the content you upload to the services to provide, protect and improve our products and services. Our main use of the content you upload is to provide the services that you request. For example, when you send email, we will send your message on its way through our services. If you include a photo attachment with your email, we will send that too. We will store files you upload to OneDrive. We also access and use your information and content to respond to support questions you may have and to provide effective customer service to you.
We also access and use your information for security and compliance. This includes accessing your information in order to protect you or the service from spam, viruses, hacks or other harms. We use automated means to isolate information from email, chats or photos in order to help detect and protect against spam and malware and to improve the services with new features that make them easier to use. We may also access and use your information and content when we are alerted to violations of the Microsoft Services Agreement. In many cases we are alerted to violations through customer complaints, but we also deploy automated technologies to detect child pornography or abusive behavior that might harm the system, our customers or others. When investigating these matters, Microsoft or its agents will review content in order to resolve the issue. As described in Sharing Your Information and Content, however, we will not inspect a customer’s private content ourselves if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, but we may refer the matter to law enforcement.
Microsoft provides many of our sites and services free of charge because they are supported by advertising revenue. The information we collect may be used to help make the advertisements you see more relevant to you. But we do not use what you say in email, chat, video calls or voice mail to target advertising to you. We do not use your documents, photos or other personal files to target advertising to you. You may opt out of receiving targeted ads from Microsoft Advertising by visiting our opt-out page.
We will share your personal information with your consent.
We may disclose information and content to Microsoft affiliates and vendors; when required by law or to respond to valid legal process; to protect our customers; to protect lives; and to maintain the security of our services. We may also disclose information and content to protect the rights or property of Microsoft – however, if we receive information indicating that someone is using our services to traffic in stolen intellectual or physical property of Microsoft, we will not inspect a customer’s private content ourselves, but we may refer the matter to law enforcement.
We will share your personal information with your consent. For example, we share your content with third parties when you tell us to do so, such as when you send an email to a friend, share photos and documents on OneDrive or link accounts with another service. If you choose to report junk messages, we will share those messages with the original sender and may share them with those companies that help us fight junk email.
We may share or disclose personal information with other Microsoft controlled subsidiaries and affiliates, and with vendors or agents working on our behalf. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal information in order to provide those functions. In such cases, these companies must abide by our data privacy requirements and are not allowed to use the information for any other purpose. We may also disclose personal information as part of a corporate transaction such as a merger or sale of assets.
Finally, we may access, disclose and preserve your personal information, including your private content (such as the content of your emails, other private communications or files in private folders), when we have a good faith belief that doing so is necessary to:
Please note that some of our sites and services include links to sites or services of third parties that have privacy practices different from those of Microsoft. If you submit personal information to any of those sites or services, your information is governed by the privacy statements of those third parties.
Outlook.com (formerly Hotmail) is Microsoft’s primary consumer email service. It also includes features that let you connect with your friends on social networks. You will first need to create a Microsoft account to use Outlook.com. Click here for Microsoft account privacy information.
When you delete an email from the Outlook.com web service, the email goes into your deleted mail folder, where it remains unless you move it back to your inbox, you manually empty the folder or the service empties the folder automatically, whichever comes first. When the deleted email folder is emptied, the deleted emails remain in our system for approximately 60 days before final deletion. This allows for recovery of accidentally deleted emails.
Social Inbox – Displaying usernames and profile pictures from social networks
The social inbox feature lets you know when the people who email you are available to connect with on social networks like Facebook, LinkedIn and Twitter. If you receive an email from someone whose name and profile picture are publicly accessible on a social network, we may retrieve that person’s name and profile picture from the social network to display it for you. For the people you have connected with on those social networks, we also show you information from their social network feed. We do not disclose your identity or your personal information when asking a social network for someone’s name and profile picture, and we do not store the social network usernames or profile pictures of the people who send you email. We will display information about users only from certain social networks -- for a list of these networks, go to profile.live.com/services.
You can turn off the social inbox feature by going to Inbox -> Options -> More Mail Settings -> Content from third-party networks and selecting “Don’t show public content from third-party networks.”
OneDrive lets you store and access your files on virtually any device. You can also share and collaborate on your files with others.
When you store content in OneDrive, that content will inherit the sharing permissions of the folder in which you store it. For example, if you store content in a public folder, the content will be public and available to anyone on the Internet who can find the folder. If you store content in a private folder, the content will be private. By default, content stored in OneDrive is private unless you share it or store it in a public folder.
OneDrive lets you store and access your files on virtually any device. You can also share and collaborate on your files with others. When you use OneDrive, we collect the content you store as well as device information so that you can sync content across devices and roam customized settings. You will first need to create a Microsoft account to use OneDrive. Click here for Microsoft account privacy information. You can access OneDrive online at onedrive.live.com and via OneDrive apps for Windows and other devices.
When you store content in OneDrive, that content will inherit the sharing permissions of the folder in which you store it. For example, if you store content in the public folder, the content will be public and available to anyone on the Internet who can find the folder. If you store content in a private folder, the content will be private. By default, content stored in OneDrive is private unless you share it or store it in a public folder.
When you share content to a social network like Facebook from a phone that you have synced with your OneDrive account, your content is either uploaded to that network or a link to that content is posted to that network. Content posted to social networks and hosted on OneDrive is accessible to anyone on that social network. This means that anyone with access to the link will be able to access the content and other content posted to that network. To delete the content, you need to delete it from the social network and on OneDrive.
When you share your OneDrive content with your friends via a link, an email with the link is sent to those friends. The link contains an authorization code that allows anyone with the link to access your content. If one of your friends sends the link to other people, they will also be able to access your content, even if you did not choose to share the content with them. To revoke permissions for your content on OneDrive, sign in to your Microsoft account at www.onedrive.com and then select the specific content to manage the permission levels. Revoking permissions for a link effectively deactivates the link. No one will be able to use the link to access the content unless you decide to share the link again.
Microsoft Family Safety helps parents protect their children when they use a Windows PC or tablet. Parents can control which apps, games and web sites children are allowed to use. Parents can also set time limits and receive regular activity reports via email. And they can manage restrictions and view activity reports online using the Microsoft Family Safety web site.
Microsoft Family Safety helps parents protect their children when they use a PC or tablet. Parents can control which apps, games and web sites children are allowed to use. Parents can also set time limits and receive regular activity reports via email or access the reports on the device the child is using. And they can manage restrictions and view activity reports online using the Microsoft Family Safety web site.
After you install or enable Family Safety on your device, you must sign in with a Microsoft account in order to configure the software and create a Family Safety account online. You will need to provide the name of the account you want to monitor. Microsoft will collect information on web traffic, sites visited and online search terms in order to provide activity reports and implement the online controls you set. Parents can set the Family Safety settings and view activity reports by signing in to the Family Safety web site with the Microsoft account they used to configure the Family Safety software.
Only administrators can turn on Family Safety, and only users without administrative privileges can be monitored or restricted. So to use Family Safety properly, only parents should be administrators of their device, and children should not be granted administrative privileges. If Family Safety is turned on, children will receive a notification that Family Safety is monitoring their accounts each time they sign in to Windows. Children can see their settings but can’t change them. You are responsible for using Family Safety in compliance with applicable law, including laws regulating online monitoring.
Parents can allow other people to view activity reports and change settings by adding them as parents on the Family Safety web site. People who are added as parents will be asked to sign in with their Microsoft accounts. Anyone added as a parent on the web site can view a child’s activity report and change the child’s Family Safety settings, even if the parent isn’t an administrator on the device the child uses.
Family Safety settings and reports of your children’s activity are stored on your device. The underlying information used to generate the reports is stored on the device and sent to Microsoft. Activity reports include information about time spent using the computer, time spent in individual apps and games and web sites visited (including attempts to view blocked sites).
Microsoft uses the information collected through Family Safety to provide the Family Safety feature. We may analyze aggregated activity log information for data quality purposes, but we don’t use this information to target advertising or to identify or contact individual users. When a child’s account is removed from Family Safety, new activity reports will no longer be delivered. Activity reports are routinely deleted after a short period of time.
Children can request access to blocked web sites, games or applications or request additional time to use the device from their parents. Requests are stored for 30 days or until parents approve or deny the request, whichever comes first. We may email parents and their children as part of providing the service, including notifications of pending requests for access.
Some Microsoft services give you the ability to view or edit your personal information online. To help prevent others from viewing your personal information, you first will be required to sign in. How you can access your personal information will depend on which sites or services you have used. You also can contact Microsoft and request access to your personal information by using the web form.
Some Microsoft services give you the ability to view or edit your personal information online. To help prevent your personal information from being viewed by others, you first will be required to sign in. How you can access your personal information will depend on which sites or services you have used.
Microsoft Billing and Account Services - If you have a Microsoft Billing account, you can update your information at the Microsoft Billing web site by clicking on the "Personal Information" or "Billing Information" links.
Microsoft account – If you wish to update the profile information on your Microsoft account, change your password, add security information, view the unique ID associated with your credentials or close your account, you can do so by visiting Microsoft account services.
Public Profile - If you have created a public profile associated with your Microsoft account, you may edit or delete information in your public profile by signing in to your profile.
If you cannot access personal information collected by Microsoft sites or services via the links above, these sites and services may provide you with other ways to access to your information. You also can contact Microsoft and request access to your personal information by using the web form. We will respond to requests to access or delete your personal information within 30 days.
Please note that the Windows Services require that you sign in to your Microsoft account periodically, at a minimum every year, to keep your Windows Services active, unless provided otherwise in an offer for a paid portion of the services. If you do not sign in during this period, we will close your account, which means you won’t have access to the Windows Services, content stored in your account or any other product or service that uses Microsoft account. If your services are cancelled, we will delete information or content associated with your Microsoft account or will otherwise disassociate it from you and your Microsoft account unless the law requires us to keep it.
The length of time we retain your content varies. For example, if you delete emails in Outlook.com, we retain those for approximately 60 days in case the deletion was not intentional. If you don’t sign in to your Outlook.com account, we retain your content for one year before deleting it. If you close your Outlook.com account, we retain the content for approximately 60 days and then delete it.
If you receive promotional e-mails from us and would like to stop getting them in the future, you can do so by following the directions in that message.
You can also set your preferences about receiving promotional e-mail, telephone calls and postal mail by visiting and signing into the following pages:
In any case, you can inform Microsoft by using this web form about your wish to stop the delivery of future promotional e-mail. These choices do not apply to the display of online advertising; please refer to the "Display of Advertising" section for information on how to opt out of receiving targeted ads. Nor do they apply to the receipt of mandatory service communications that are considered part of certain Microsoft services, which you may receive periodically unless you cancel the service.
Most of the online advertisements on Microsoft sites and services are displayed by Microsoft Advertising. When we display online advertisements to you, we will place one or more cookies in order to recognize your computer when we display an ad to you. Over time, we may gather information from the sites where we serve ads and use the information to help provide more relevant ads.
You may opt out of receiving targeted ads from Microsoft Advertising by visiting our opt-out page.
Many of our sites and services are supported by advertising.
Most of the online advertisements on Microsoft sites and services are displayed by Microsoft Advertising. When we display online advertisements to you, we will place one or more cookies on your computer in order to recognize your computer each time we display an ad to you. Because we serve advertisements on our own websites as well as those of our advertising and publisher partners, we are able to compile information over time about the types of pages, content and ads you, or others who are using your computer, visited or viewed. This information helps us select the ads we show you. For example, it helps us try to ensure that you do not see the same advertisements repeatedly. It also helps us select and display targeted advertisements that we believe may be of interest to you.
You may opt out of receiving targeted ads from Microsoft Advertising by visiting our opt-out page. For more information about how Microsoft Advertising collects and uses information, please see the Microsoft Advertising Privacy Statement.
We also allow third-party ad companies, including other ad networks, to display advertisements on our sites. In some cases, these third parties may also place cookies on your computer, and may collect information about your online activities across websites or online services. These companies currently include, but are not limited to: 24/7 Real Media, adblade, AdConion, AdFusion, Advertising.com, AppNexus, Atlas, Bane Media, Brand.net, CasaleMedia, Collective Media, InMobi, Interclick, Jumptap, Millennial Media, nugg.adAG, Mobclix, Mojiva, SpecificMedia, Tribal Fusion, ValueClick, Where.com, Yahoo!, YuMe, Zumobi. These companies may offer you a way to opt out of ad targeting based on their cookies. You may find more information by clicking on the company names above and following the links to the websites of each company. Many of them are also members of the Network Advertising Initiative or the Digital Advertising Alliance, which each provide a simple way to opt out of ad targeting from participating companies.
You should also be aware that some browsers have incorporated “Do Not Track” (DNT) features that, when turned on, send a signal in the browser header to websites and online services indicating that you do not wish to be tracked. It is up to the website or online service you visit (and any third parties providing advertising, content, or other functionality on the website or online service) to decide how it will interpret and treat the signal. However, there is not yet a common understanding of how to interpret the DNT signal. As a result, Microsoft does not currently respond to the browser DNT signals on its own websites or online services, or on third-party websites or online services where Microsoft provides advertisements, content or is otherwise able to collect information. We continue to work with the online industry to define a common understanding of how to treat DNT signals. In the meantime, users may continue to opt-out of targeted ads from Microsoft as set forth above.
Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). This section provides additional information regarding the collection and use of your payment information.
Payment Data is the information that you provide when you make online purchases. This may include your payment instrument number (e.g., credit card, PayPal), your name and billing address, and the security code associated with your payment instrument (e.g., the CSV or CVV). This section provides additional information regarding the collection and use of your payment information.
Payment Data is used to complete your transaction, as well as for the detection and prevention of fraud. In support of these uses, Microsoft may share your Payment Data with banks and other entities that process payment transactions or other financial services, and for fraud prevention and credit risk reduction.
When you provide Payment Data while logged in with your Microsoft or organizational account we will store some of that data to help you complete future transactions.
You may update or remove the payment instrument information associated with your Microsoft account by logging in at https://commerce.microsoft.com. You may remove the payment instrument information associated with your organizational account by contacting Customer Support. After you close your account or remove a payment instrument, however, Microsoft may retain your payment instrument data for as long as reasonably necessary to complete your existing transaction, to comply with Microsoft’s legal and reporting requirements, and for the detection and prevention of fraud.
When a Microsoft site or service collects age information, it will block users under 13 or obtain consent from a parent or guardian before their child can use it.
When consent is granted, the child's account is treated much like any other account, including letting the account holder communicate with other users.
Parents can change or revoke consent as described in this privacy statement.
When a Microsoft site or service collects age information, it will either block users under 13 or will ask them to provide consent from a parent or guardian before they can use it. We will not knowingly ask children under 13 to provide more information than is necessary to provide the service.
When consent is granted, the child's account is treated much like any other account. The child may have access to communication services like email, instant messaging and online message boards and may be able to communicate freely with other users of all ages.
Parents can change or revoke the consent choices previously made, and review, edit or request the deletion of their children's personal information. For example, parents can visit their Microsoft account and click on "Permissions".
If you use voice-enabled services, your voice input and performance data associated with the speech functionality will be sent to Microsoft. We use the voice input to provide the services to you and improve Microsoft products and services. We will not use your voice input for any other purpose.
When voice commands are sent to Microsoft, Microsoft generates unique IDs to distinguish speech requests and responses. The IDs are randomly generated and do not contain any personal information.
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How to Contact Us
Microsoft Ireland Operations Limited is our data protection representative for the European Economic Area and Switzerland. The data protection officer of Microsoft Ireland Operations Limited can be reached at the following address:
Microsoft Ireland Operations, Ltd. Attn: Data Protection Carmenhall Road Sandyford, Dublin 18, Ireland
Microsoft Ireland Operations, Ltd. Attn: Data Protection Carmenhall Road Sandyford, Dublin 18, Ireland
Below you will find additional privacy information you may find important. Much of this describes practices that are common across the industry, but we want make sure you are aware of them. Please keep in mind that this information is not a complete description of our practices - this is all in addition to the other, more specific information contained elsewhere in this privacy statement.
On this page:
Protecting the Security of Personal Information
Microsoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems that have limited access and are in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share it. If you are sharing a computer, you should always log out before leaving a site or service to protect access to your information from subsequent users.
Where Information is Stored and Processed
Personal information collected on Microsoft sites and services may be stored and processed in the United States or any other country where Microsoft or its affiliates, subsidiaries or service providers maintain facilities. Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of data from the European Economic Area and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.
Microsoft may retain your personal information for a variety of reasons, such as to comply with our legal obligations, resolve disputes, enforce our agreements, and as long as necessary to provide services. To learn how to access your personal information, visit Accessing Your Information.
Changes to Our Privacy Statements
We will occasionally update our privacy statements to reflect customer feedback and changes in our services. When we post changes to a statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how Microsoft will use your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review the privacy statements for the products and services you use to learn how Microsoft is protecting your information.
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