Product Information Center - Customer Service

Microsoft Technical Support

Get technical support if your Microsoft product is not working as you expected. Visit the Help and Support Web site to:

•	Download the latest product updates
•	Reference top product issues, error messages, and troubleshooting tips
•	Get product support from a discussion group or support professional

You can also find assisted support options to contact technical product support via phone and e-mail.

Tracking Your Order

If you’ve ordered a product directly from the Product Information Center, it’s easy to track the shipping status of your order. After you place the order, visit our Order Status page as often as you’d like.
For detailed information about shipping and delivery, see our Shipping Options and Delivery Times page.

Common Questions

If you have any questions about using this site, about an order you have placed, or about Product Information Center technical issues, visit our Common Questions page.

Retail Software License Terms

Find, read, and print the License Terms for Microsoft retail software.

Contact Our Customer Service Team

Are you having trouble finding what you want in the Product Information Center? Look no farther than our Customer Service team, here to serve you in three different ways:

•	Contact us by e-mail and you will receive an e-mail response from us within one business day.
•	If you prefer to use the phone, our Customer Service team is ready Monday through Friday, 8 A.M. to 10 P.M. (Eastern Time), at (888) 218-5617 (toll-free in the United States).

Microsoft Technical Support

Get technical support for Microsoft products.

•	Visit the Help and Support Web site to find answers to your product questions.
•	Contact a support professional by phone or e-mail for help.

Learn About the Product Information Center

We’re your single source of easy-to-find, easy-to-understand information about Microsoft products. Visit our About Product Information Center page to find out what's in store for you.

Visit the Microsoft Online Resource Directory

The Microsoft Online Resource Directory links you to plenty of helpful updates, downloads, services, support, and general information.

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