Updating Microsoft Reader
Read this page to find answers to frequently asked questions about updating
Microsoft Reader.
How can I check to see if I have the latest version
of Microsoft Reader?
On a desktop or laptop PC:
- Click the Help tab in Microsoft Reader, then click How To.
-
Using the arrow buttons on the screen, or the arrow keys on your keyboard,
navigate to Page 1.
-
In the main index on Page 1, select About Microsoft Reader. If you see
Version 2.1.1, you have the latest version of Microsoft Reader. If you see
a previous version, you have an outdated version of Microsoft Reader installed.
Uninstall your old version using the Add/Remove Programs control
panel, then
download the latest installation file on the the
PC
download page
.
On a Windows Mobile:
- Tap the Settings tab in Microsoft Reader.
-
Tap Go to, and tap "About Microsoft Reader." If you see Version
2.2.2, you have the latest version of Microsoft Reader. If you do not see
the "About Microsoft Reader" option under the Go to tab, your device
is running an outdated version of Microsoft Reader.
Uninstall your
current version of Microsoft Reader, then install the new version. If your version
of Microsoft Reader is installed in ROM (which means it was preinstalled
by
the manufacturer),
you cannot uninstall Microsoft Reader.
You can, however, install a RAM version of the program.
To ensure you've got the new version of Microsoft Reader on your Windows Mobile
device, follow these steps:
- Tap the Start menu, then Settings.
- Choose the System tab, and select Remove Programs.
-
Highlight "Microsoft Reader." Tap Remove to uninstall Microsoft
Reader. If Microsoft Reader does not appear in this list, your version
is installed in ROM: you may continue through the rest of these steps.
-
Visit the
Windows Mobile download page
to download the latest version of Microsoft Reader.
-
When prompted, indicate that you'd like to install Microsoft Reader.
You'll need to confirm this option on your PC and on your Windows Mobile.
Be sure the device is cradled when you run the installation program.
-
While your device is cradled, visit the
activation
pages
to activate your Windows Mobile: sign in, then choose Activate
my Windows Mobile.
On a Tablet PC:
- Tap the Help tab in Microsoft Reader, then click How To.
-
Using the arrow buttons on the screen,
navigate to Page 1.
-
In the main index on Page 1, select About Microsoft Reader. If you see
Version 2.5.1, you have the latest version of Microsoft Reader. If you
see a previous version, you have an outdated version of Microsoft Reader
installed.
Uninstall your old version using the Add/Remove Programs
control panel, then download the latest installation file on the the
Tablet
PC download page
.
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Why can't I activate my new copy of Microsoft Reader? I
have a Passport, but when I click YES on the Passport site, I see the same question
repeatedly.You may have to delete your Passport cookie to activate Microsoft Reader. To remove Passport cookies:
If you're using Internet Explorer
1. Click Tools, then Internet Options.
2. Under Temporary Internet files, click Settings.
3. Click the View Files button.
4. Find, select, and delete the following files (you can right-click to show
the Delete command):
[YourName]@passport.com
[YourName]@passporttest.com
Cookie:[your name]@das.microsoft.com/
Cookie:[your name]@passport.com/
Cookie:[your name]@passport.com/ppsecure
5. Close all your browser windows, and reopen your browser to the Microsoft
activation site.
If you're using Netscape Navigator
1. Close all Netscape instances.
2. Use Notepad to edit [Netscape Install Drive]:\Program Files\Netscape\Users\[your
name]\cookies.txt.
3. Remove all lines that start with "passport.com" and "das.microsoft.com."
4. Reopen your browser to the Microsoft activation site.
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Why can't I download eBooks?
The eBooks I download seem to download correctly, but they do not appear
in my Library.
Two methods may work to ensure you're able to view eBooks after you download
them:
Method 1:
If you'd like to be prompted for a download location for the file
type, please follow the steps below:
- Double click My Computer on the Desktop.
- On the Tools menu, click Folder Options.
-
On the File Types tab, highlight the LIT extension, Microsoft
Reader's file type.
- Click "Advanced."
- Click to select the checkbox "Confirm open after download."
- Click to select the checkbox "Always show extension."
- Click OK.
- Click OK again.
After making these changes, try to download the eBook again and save the
.LIT file to a folder that is easy to locate. After downloading the e-book,
you
can directly
double click the files to open them with Microsoft Reader.
When you download eBooks, be sure to choose Save when you are prompted "Would
you like to open the file or save it to your computer?" To find them
easily, save the files to Desktop, then double click My Documents folder
on the Desktop,
double click My Library and then copy and paste the eBooks save on the Desktop
to the My Library folder. You can double click the eBooks to open.
Method 2
- Click Start, point to Settings, and then click Control Panel.
-
Double-click
Folder Options.
- Click the File Types tab.
- Scroll down to and click the .lit extension.
- Click Advanced.
- Verify that Confirm Open After Download is selected.
If you don't connect to
the Internet through a firewall or server, try the following steps to activate
again.
We recommend
you perform
these steps
in
Internet Explorer (IE).
Step 1:
- Open Internet Explorer.
- On the File menu, click Import and Export.
- Click Next.
- Select "Export Cookies", and click Next.
- Select a path, input the file name, and click Next.
- Click Finish.
-
Click OK on the popup window. It will prompt "successfully exported
cookies!".
Step 2:
- Close all the Internet Explorer Windows.
- Right click the Internet Explorer icon on the Desktop and click Properties.
-
Click the "Settings" button under "Temporary Internet files",
and click "View Objects".
-
Right click "DASWebDownload Class" and choose Remove. (Important)
-
Close the "Downloaded Program Files" window.
Note: If it does not exist, please ignore it and go to the next steps.
-
On the Internet Properties" window and click "Delete Files".
Click Yes/Ok to confirm.
- Click the Clear History button, and then click Yes/Ok to clear your history.
-
Click the Delete Cookies button, click Yes/Ok. (Important)
-
Click the Security tab, click on Internet, click Default Level, and then
move the slider to set the level as Medium-low. Then, click Apply.
Follow the same steps for each content zone (Local Intranet, Trusted Sites,
etc.).
- Click the Advanced tab, and click the Restore Defaults button.
- Click OK, close all windows.
Step 3:
-
Then connect to log in, and then log out again so you are not signed in
to Passport.
Note: If you cannot log in with your Passport account, we recommend you contact
our .Net Passport Support Team to receive the detailed information about
your Passport account. I have included the link for your reference.
Step 4:
-
Next, open and go through the process to activate Reader again. Make sure
that you receive the following message that confirms that the activation
is successful.
" Activation components have been successfully downloaded to your device
and installed."
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If I upgrade Microsoft Reader, will the eBooks I've
purchased and downloaded still be available?
To view your current library of eBooks, you simply have to activate the newly
updated versions of Microsoft Reader (Desktop, Laptop, Tablet and Windows MObile)
using the same Passport account you used previously.
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Can I move eBooks to my Pocket PC device?
Yes. Make sure that you have updated the Reader application on your Windows
Mobile and re-activated your device using the same Passport account you used
to activate your desktop, laptop or Tablet PC. Then, you can simply copy
your eBooks to your activated Pocket PC to read them there as well.
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If I already have eBooks in an older version of Microsoft
Reader, should I activate the new version using the same information?
Yes, you must re-activate using the same Passport persona to continue reading
the eBooks in your previous library.
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When I try to open an eBook in my Library, a
message pops up: "The digital security that protects this ebook has
been updated." Why do I see this message?
If your Microsoft Reader has not been activated, you'll receive this message.
Updating Microsoft Reader is a two-step process: each of
your reading devices must be updated with
the Reader software, and activated to
allow you to read premium eBook
titles that are copy-protected by publishers at the "Owner Exclusive" level.
When you activate Microsoft Reader, you identify yourself as the person who
will be using your reading device.
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When I try to open an eBook in my Library, a message
pops up: "Microsoft Reader is no longer able to access the book." Why
do I see this message?
You'll receive this message when your Microsoft Reader software is
out of date. Updating is a simple two-step process: each of
your reading devices must be updated with
the Reader software, and activated to
allow you to read premium eBook titles that are copy-protected by publishers
at the "Owner Exclusive" level.
To update and activate your desktop or laptop PC, follow these steps:
If you have Microsoft Reader installed, follow these steps first:
-
Click the Start menu, and
choose Control Panel.
- Double-click Add or Remove Programs.
-
Select Microsoft Reader, and click Change/Remove. When prompted, click
Yes to remove Microsoft Reader from your computer.
- Continue with the steps below.
If you do not have Microsoft Reader installed, follow these steps:
-
Visit the
PC download
page
to download the latest version of Microsoft
Reader.
- When prompted, indicate that you'd like to install Microsoft Reader.
-
Visit the
activation
pages
to activate your PC.
To update and activate your Windows Mobile, follow these steps:
- Tap the Start menu, then Settings.
- Choose the System tab, and select Memory.
-
Choose the running Programs tab, and highlight "Microsoft Reader." Tap
Stop to close Microsoft Reader.
-
Visit the
Pocket PC
download page
to download the latest version of Microsoft Reader.
-
When prompted, indicate that you'd like to re-install Microsoft Reader.
You'll need to confirm this option on your PC and on your Windows Mobile.
Be sure the device is cradled when you run the installation program.
-
While your device is cradled, visit the
activation
pages
to activate your Windows Mobile: sign in, then choose Activate
my Windows Mobile.
Top
I can open eBooks on my PC, but when I try to open
eBooks on my Windows Mobile, a message pops up: "Microsoft Reader is no longer able
to access the book." Why do I see this message?
You'll receive this message when your Microsoft Reader software is out of
date. Updating is a simple two-step process: each of your
reading devices must be updated with
the Reader software, and activated to
allow you to read premium eBook titles that are copy-protected by publishers
at the "Owner Exclusive" level.
To update and activate your Windows Mobile, follow these
steps:
- Tap the Start menu, then Settings.
- Choose the System tab, and select Memory.
-
Choose the running Programs tab, and highlight "Microsoft
Reader." Tap Stop to close Microsoft Reader.
-
Visit the Windows Mobile download page to
download the latest version of Microsoft Reader.
-
When prompted, indicate that you'd like to re-install Microsoft Reader.
You'll need to confirm this option on your PC and on your Windows Mobile. Be sure
the device is cradled when you run the installation program.
-
While your device is cradled, visit the
activation
pages
to activate your Windows Mobile: sign in, then choose Activate my Windows Mobile.
Top
I'm having trouble updating my Windows Mobile device. Why can't I uninstall Microsoft
Reader and install the new version?
If your version of Microsoft Reader is installed in ROM (which means it was
preinstalled by the manufacturer), you cannot uninstall Microsoft Reader. You
can, however, install a RAM version of the program.
To ensure you've got the new version of Microsoft Reader on your Windows Mobile
device, follow these steps:
- Tap the Start menu, then Settings.
- Choose the System tab, and select Remove Programs.
-
Highlight "Microsoft Reader." Tap Remove to uninstall Microsoft
Reader. If Microsoft Reader does not appear in this list, your version is
installed in ROM: you may continue through the rest of these steps.
-
Visit the Pocket PC download page to download the latest version of
Microsoft Reader.
-
When prompted, indicate that you'd like to install Microsoft Reader.
You'll need to confirm this option on your PC and on your Windows Mobile. Be sure
the device
is cradled when you run the installation program.
-
While your device is cradled, visit the
activation
pages
to activate
your Windows Mobile: sign in, then choose Activate my Windows Mobile.
Top
