Troubleshooting Center
Learn how to troubleshoot Microsoft Reader. You can browse these tips in
two ways:
All troubleshooting tips
Why can't I activate my new
copy of Microsoft Reader?
I have a Passport, but when I click YES on the
Passport site, I see the same question repeatedly.
Why
can't I activate my new copy of Microsoft Reader?
I have a Passport, but when I click YES on the Passport site, nothing happens,
except it sends me back to the same page.
Why can't I download eBooks?
The eBooks
I download seem to download correctly, but they don't appear in my
Library.
Can I move eBooks to my Windows Mobile?
When I try to open an eBook in my Library,
a message pops up: "The digital security that protects this eBook
has been updated."
Why do I see this message?
When
I try to open an eBook in my library on my PC, a message pops
up: "Microsoft
Reader is no longer able to access the book."
Why do I see this message?
I
can open eBooks on my PC, but when I try to open eBooks on my
Windows Mobile, a message pops up: "Microsoft Reader is no longer
able to access the book."
Read to see the first steps to try if you see this message.
I've tried repagination, but when I try to open eBooks on my
Windows Mobile, a message pops up: "Microsoft Reader is no longer able to access
the book."
Read to see the second steps to try if you see this message.
I've
tried repagination and removing litpath, but when I try to open
eBooks on my Windows Mobile, a message pops up: "Microsoft Reader
is no longer able to access the book."
Read to see the third steps to try if you see this message.
I'm
having trouble updating my Windows Mobile device.
Why can't I uninstall Microsoft Reader and install the new
version?
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Tips by error message
"Please
enter your password"
I have a Passport, but when I click YES on the Passport site, I see the same
question repeatedly.
"The
digital security that protects this eBook has been updated."
I see this message when I try to open an eBook from my
Library.
"Microsoft Reader is no longer able
to access the book."
Several scenarios may cause this error:
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