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Troubleshooting Center

Learn how to troubleshoot Microsoft Reader. You can browse these tips in two ways:

All troubleshooting tips

Why can't I activate my new copy of Microsoft Reader?
I have a Passport, but when I click YES on the Passport site, I see the same question repeatedly.
Why can't I activate my new copy of Microsoft Reader?
I have a Passport, but when I click YES on the Passport site, nothing happens, except it sends me back to the same page.
Why can't I download eBooks?
The eBooks I download seem to download correctly, but they don't appear in my Library.
Can I move eBooks to my Pocket PC?
When I try to open an eBook in my Library, a message pops up: "The digital security that protects this eBook has been updated."
Why do I see this message?
When I try to open an eBook in my library on my PC, a message pops up: "Microsoft Reader is no longer able to access the book."
Why do I see this message?
I can open eBooks on my PC, but when I try to open eBooks on my Pocket PC, a message pops up: "Microsoft Reader is no longer able to access the book."
Read to see the first steps to try if you see this message.
I've tried repagination, but when I try to open eBooks on my Pocket PC, a message pops up: "Microsoft Reader is no longer able to access the book."
Read to see the second steps to try if you see this message.
I've tried repagination and removing litpath, but when I try to open eBooks on my Pocket PC, a message pops up: "Microsoft Reader is no longer able to access the book."
Read to see the third steps to try if you see this message.
I'm having trouble updating my Pocket PC device.
Why can't I uninstall Microsoft Reader and install the new version?

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Tips by error message

 
"Please enter your password"
I have a Passport, but when I click YES on the Passport site, I see the same question repeatedly.
"The digital security that protects this eBook has been updated."
I see this message when I try to open an eBook from my Library.

"Microsoft Reader is no longer able to access the book."
Several scenarios may cause this error.

  • Click for help with this error on a PC.
  • Click for help with this error on a Pocket PC: step 1
  • Click for help with this error on a Pocket PC: step 2
  • Click for help with this error on a Pocket PC: step 3

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