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Why can't I uninstall Microsoft Reader and install the new version on my Windows Mobile device?

If your version of Microsoft Reader is installed in ROM (which means it was preinstalled by the manufacturer), you cannot uninstall Microsoft Reader. You can, however, install a RAM version of the program.

To ensure you've got the new version of Microsoft Reader on your Windows Mobile device, follow these steps:

  1. Tap the Start menu, then Settings.
  2. Choose the System tab, and select Remove Programs.
  3. Highlight "Microsoft Reader." Tap Remove to uninstall Microsoft Reader. If Microsoft Reader does not appear in this list, your version is installed in ROM: you may continue through the rest of these steps.
  4. Visit the Windows Mobile download page to download the latest version of Microsoft Reader.
  5. When prompted, indicate that you'd like to install Microsoft Reader. You'll need to confirm this option on your PC and on your Windows Mobile. Be sure the device is cradled when you run the installation program.
  6. While your device is cradled, visit the activation pages to activate your Windows Mobile: sign in, then choose Activate my Pocket PC.

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