Microsoft Reader Home > Product Information > Support > Troubleshooting

I click to the logon page and then nothing happens except it sends me back to the same page.

You may have to clear your cache to activate Microsoft Reader. To clear your cache:

If you're using Internet Explorer
1. Click Tools, then Internet Options.
2. Under Temporary Internet Files, click Settings.
3. Click the Delete Files button.
4. Close all your browser windows, and reopen your browser to the Microsoft activation site.

If you're using Netscape Navigator
1. Click Edit, then Preferences.
2. Find Advanced, then click the + button in front of Advanced.
3. Click Cache.
5. Click Clear Memory Cache, and click OK.
6. Click Clear Disk Cache, and click OK.
7. Close all your browser windows, and reopen your browser to the Microsoft activation site.