The modem does not work with Network Connections
If you have access to another computer with an Internet connection, check the list of compatible modems in the Microsoft Windows Hardware Compatibility List. For a comprehensive list of hardware supported by Windows operating systems, see Compatible Hardware and Software in Help and Support Center.
If the modem appears on the list, verify that the modem is connected properly to the correct port on your computer. If the modem is external, verify that the power is on.
For additional modem troubleshooting information, click Troubleshooting Modems
