What should I do if I suspect I have unknowingly purchased illegal Microsoft software products?
The first thing to do is to return the product to your place of purchase and ask for a legitimate replacement product or verification that the product you purchased is legal. If the vendor refuses to help you, ask for your money back, and find a legitimate dealer who will sell you legally licensed Microsoft products.
If the vendor refuses to give you a refund, report their actions to your local Consumer Affairs office. You should also call your local Microsoft subsidiary or a regional Business Software Alliance (BSA) antipiracy hotline to report your concerns.
An expanded version of this Help document, titled "Microsoft Licensing Policies: Answers to Frequently Asked Questions," is available in hard-copy format by request from any of the Microsoft legal departments listed below. Any consumers or resellers having questions about the legitimacy of Microsoft products can either contact the Microsoft Antipiracy Hotline at 1-800-RU-LEGIT (accessible in the United States or Canada) or write to the nearest Microsoft legal department to tell us of your concerns:
Australia: Microsoft Pty. Limited, Legal Department, 1 Epping Road, North Ryde, NSW 2113, Australia
In Asia:
China: Legal Department, 6F BEIJING SIGMA CENTER, No.49 ZHICHUN RD HAIDIAN DISTRICT, Beijing 100080, China
Hong Kong SAR: Microsoft Hong Kong SAR, PRC Limited, Legal Department, 20/F, Cityplaza 3, 14 Taikoo Wan Road, Quarry Bay, Hong Kong
Japan: Microsoft Company Limited, Legal Department, 50-1 Sasazuka, Saszuka NA Building, Tokyo Shibuya-ku 151, Japan
Korea: Microsoft CH, Legal Department, 892 Daechi 4-dong, 6th Floor, Seoul Kangnamku, Republic of Korea
Taiwan: Microsoft Taiwan Corporation, Legal Department, PO Box 27-16, No 6, 10th Floor, Min Chuan E. Road, Sec. 3, Taipei, Taiwan
Singapore: Legal Department, 5 Temasek Boulevard, #09-03 Suntec Tower Five, Singapore 038985, Singapore
Including legal support for Indonesia, Malaysia, Philippines, Thailand, Lao People's Democratic Republic, Myanmar, and Cambodia
India: Legal Department, The Great Eastern Centre, 70, New Delhi 110019 India
Including legal support for Bangladesh, Bhutan, British Indian Ocean Territories, Maldives, Nepal, and Sri Lanka
In Europe:
Microsoft European Headquarters: Microsoft European Headquarters, Legal Department, Tour Pacific, 11 cours Valmy, 92977 La Defense Cedex, France
France: Microsoft France S.a.r.l, Legal Department, 16, Avenue du Quebec, ZA Courtaboeuf, Les Ulis 91957, France
Including legal support for Belgium, Italy, and The Netherlands
Germany: Microsoft G.m.b.H., Legal Department, Konrad-Zuse-Strasse 1, Building E, 85716 Unterschleissheim, Germany
Including legal support for Austria and Switzerland
United Kingdom: Microsoft Limited, Legal Department, UK Campus Bldg 3, Thames Valley Park, Reading, United Kingdom
Including legal support for Greece, Portugal, and Spain
Nordic Legal Department: Microsoft Aktiebolag (Sverige), Legal Department, Finlandsgatan 30, Box 27, 164 93 Kista, SWEDEN
Including legal support for Denmark, Finland, Norway, and Sweden
Eastern European Legal Department: Microsoft G.m.b.H., Legal Department, Konrad-Zuse-Strasse 1, Building E, Unterschleissheim, 85716, Germany
Including support for Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Slovakia, and Slovenia
In the Middle East and Africa
Middle East and African Legal Department: Microsoft Bilgisayar Yazilim, Hizmetleri Limited Sirketi, Legal Department, Barbaros Plaza Is Merkezi, 145-C, Kat 21, Emirhan Caddesi, Dikilitas, Besiktas 80700, Istanbul, TURKEY
Including legal support for Egypt, GEM, Jordan, Kuwait, Oman, Pakistan, Saudi Arabia, Turkey, United Arab Emirates, Algeria, Benin, Cote D'ivoire, Equatorial Guinea, Morocco, Nigeria, and Tunisia
For all other regions, including the United States and Canada:
Antipiracy Department, Microsoft, Bldg. 8, One Microsoft Way, Redmond, WA 98052, U.S.A.
For help regarding software piracy of Microsoft products and other software products, contact the Business Software Alliance at one of the following addresses:
United States headquarters:
Business Software Alliance, 1150 18th St NW Suite 700, Washington, DC 20036, U.S.A.
Anti-Piracy Hotline: 1.888.NO.PIRACY (accessible from the United States and Canada)
Europe headquarters:
Business Software Alliance-Europe, 79 Knightsbridge, London, SW1X 7RB, England, United Kingdom
Tel: +44.171.245.0304
Euro-Net Anti-piracy Hotline: 44-711-491-1974
Questions and answers about the End User License Agreement
