Check the connection to your Internet service provider

Try these steps as appropriate:

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Establish the connection to your Internet service provider (ISP) before attempting to view or download messages.

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If you use a modem, check your connection settings. To check your settings:

•	If you are using Windows 98, on the desktop, double-click My Computer, double-click Dial-up Networking, and then double-click the icon that represents your ISP.
•	If you are using Windows 2000 or Windows Millennium Edition, click Start, point to Settings, and then click Network and Dial-up Connections or Dial-up Networking.
•	If you are using Windows XP, click Start, click Control Panel, click Network and Internet Connections, click Internet Options, and then click the Connections tab.

If you use a local area network (LAN) or proxy server connections, contact your network administrator.

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For help with your dial-up networking connection, see the dial-up networking (or dial-up connection) section of Windows Help.

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If you suspect that there is something wrong with your modem, see information on modems in Windows Help.

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