To create a clean environment for troubleshooting

You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.


On the General tab, click Diagnostic startup - load basic devices and services only, click OK, and then click Restart to restart your computer.


After Windows starts, determine whether the symptoms are still present.


You may want to print this Help topic before restarting your computer, because you will not be able to open Help during startup.

What's next?

Related Topics

Identifying problems using system file tabs

Isolate problems using the Startup tab

System Configuration Utility overview

Isolate problems using Selective Startup options

Investigating other possible causes of a problem

Isolate problems using system startup options

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