To create a clean environment for troubleshooting
You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
1. | On the General tab, click Diagnostic startup - load basic devices and services only, click OK, and then click Restart to restart your computer. |
2. | After Windows starts, determine whether the symptoms are still present. |
Note
| • | You may want to print this Help topic before restarting your computer, because you will not be able to open Help during startup. |
What's next?
Related Topics
| • | |
| • | |
| • | |
| • | |
| • | |
| • | |
| • | |
| • |