Providing help using Remote Assistance
Sometimes the best way to help someone fix a problem is to demonstrate a solution. If you are invited, Remote Assistance is a convenient way for you to connect to a friend's computer from your computer running a compatible operating system, such as Microsoft Windows XP, in order to walk your friend through a solution.
After you are connected, you will be able to view your friend's computer screen and chat together in real time about what you both see. With your friend's permission, you can even use your mouse and keyboard to work with your friend on his or her computer.
Note
| • | You and the person you are helping need to be connected to the Internet while using Remote Assistance. |
| • | If you are working on a local area network, firewalls might stop you from using Remote Assistance. If you have not sent your invitation by using Windows Messenger, try that. If that doesn't work, ask your assistant or administrator to add port 3398 for you. |
| • | You might want to let the person you're helping know that they can improve performance by using the Color Quality setting in Display options (in Control Panel) to reduce the number of colors his or her screen displays. |
| • | To improve viewing, you can click the Actual Size or Scaled buttons. Viewing in scaled size shows more of the other user's screen but in a reduced view. Viewing in actual size shows less of the screen but in real size. |
Related Topics
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