Troubleshooting

What problem are you having?

You want to use HyperTerminal as your default telnet application, but you are not prompted for that option when you open HyperTerminal

Cause:  When the dialog box asking you whether to use HyperTerminal as your telnet default client first appeared, you responded No and selected Stop asking me this question

Solution:   Open Registry Editor In Registry Editor, navigate to the following registry key and change the value to 1:

HKEY_LOCAL_USER\Software\Microsoft\HyperTerminal\Telnet  Check.

After you change this value, the next time you start HyperTerminal, the dialog box will appear and will ask you whether you want to have HyperTerminal as your default telnet application.

 Note

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To open Registry Editor, click Start, click Run, type , and then click OK. 

 Caution

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Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on the computer. You can also use the Last Known Good Configuration startup option if you encounter problems after manual changes have been applied.

The terminal screen size does not change when you maximize HyperTerminal to full screen

Cause:  The HyperTerminal terminal screen size is determined by the font size that you are using. It will size itself to display 24 lines of 80 (or 132) characters of whatever font you have selected.

Solution:  On the HyperTerminal View menu, select Font. If you want a larger terminal screen select a larger font size. If you want a smaller terminal screen, select a smaller font size.

Information you type is not appearing on the HyperTerminal terminal screen

Cause:  The terminal screen displays the information sent from the remote computer, not information entered on your local computer. In order to view what you type, the remote computer must be configured to echo back your input. There also may be a time lag between when you type the information and when it is displayed on your terminal screen.

Solution:  Ensure that you have a proper connection with the remote computer and ensure that the remote computer is configured to echo user input.

ANSI characters are not displaying properly

Cause:  You are not using the Terminal font.

Solution:  On the HyperTerminal View menu, select Font. Click Terminal and choose OK.

HyperTerminal does not redial when the line is busy

Cause:  The Redial on busy option may not be selected

Solution:  On the HyperTerminal File menu, select Properties. Select the Connect To tab and ensure that Redial on busy is selected.

After connecting to a remote computer, the terminal screen displays meaningless information

Cause:  You have not selected the correct terminal emulation type.

Solution:  On the HyperTerminal File menu, select Properties. Select the Settings tab. In the Emulation drop down box, choose the terminal type of the remote computer. If the remote computer's type is not listed in the drop down box, it is not supported by HyperTerminal.

You cannot delete characters from the terminal screen

Cause:  The remote computer that you are connected to has control of the characters displayed on your terminal screen. The remote computer is expecting the cursor to be at particular positions on the screen based on the data that it has already sent to the screen. If you alter that screen locally, you potentially disrupt the interaction between you and the remote computer in ways that the host can not predict or control. Therefore, HyperTerminal does not allow you to delete characters from the screen

Solution:  Not Applicable

You cannot use CTRL+V to paste data to the terminal screen

Cause:  If you are set to Terminal Keys in the properties for this connection, pushing CTRL+V will send out the emulator escape sequence. Many hosts use CTRL+V to navigate through their systems.

Solution:  You can change this setting to Windows Keys and CTRL+V will work properly. To do so, on the HyperTerminal File menu, click Properties. Click the Settings tab, and click the Windows Keys radio button.

 Important

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When using the Windows Keys setting, all function, arrow and control keys will be processed locally. Using the Terminal keys setting and then using the menus to paste is the recommended option.

For more information on these topics and other frequently asked questions, see the HyperTerminal frequently asked questions list at the Hilgraeve Web Site

Web addresses can change, so you might be unable to connect to the Web site or sites mentioned here.


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