Posted: January 19, 2004

Step 4: Reviewing Policies and Procedures

View Section: Software Acquisition Policy | New Software Check-In | Software Use Policy | Disaster Recovery Plan

Software Disaster Recovery Plan


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It’s impossible to predict the future, but it is possible to prepare for future catastrophes. All companies should have a thorough Disaster Recovery Plan (DRP) that describes what the company will do if tragedy strikes. A section of the DRP should discuss how software assets will be recovered.

The DRP should include information on protecting and restoring your systems and software. Items to cover are:

Perform regular system back-ups and send copies of some of the backup tapes offsite
Store back-up copies of all software CDs either in a fireproof, waterproof, lockable cabinet or offsite
Keep all license documentation either in a fireproof, waterproof, lockable cabinet or offsite (if you need the information to remain onsite, make copies and keep the originals offsite)

Service Opportunity

You may offer to create the DRP document for your customer.

Software Disaster Recovery Plan
Disaster Recovery Plans cover what to do if a catastrophe strikes — use this template to help write the section on software recovery.
DOC (37 KB)

Reviewing Policies and Procedures
Use this script as a guideline for talking to customers about their SAM policies and procedures.
DOC (32 KB) | PDF (77 KB)

SAM Checklist
Use this checklist to mark off each SAM step you complete with your customer.
DOC (47 KB) | PDF (60 KB)