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 Error ID: C00D1189


Zune software cannot sync the file to your Zune device.


This error typically occurs when Zune software cannot convert the file to the format or quality level required by your Zune device.

Things To Try

  • Update your Zune device firmware. New firmware might enable your device to play a wider variety of file formats or file quality levels.

     To check for Zune device firmware updates

  • Use another program to convert the file to a format that Zune software supports. You can find a variety of audio and video file conversion programs online.

  • Try obtaining a copy of the file that is in the format and quality level supported by your Zune device.

More Information

For additional assistance, see Zune Support.

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