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Zune
Zune 

 Error ID: C00D11B1

Summary

Zune software cannot play the file.

Cause

Typically, this error occurs when there is a problem with your sound device, such as your sound card or sound controller. However, in some cases, it can also occur if there is a problem with the file or your Internet connection.

Things To Try

Try one or more of the following:

  • Update the device driver for your sound card or sound controller. To determine if an updated driver is available, see Windows Update at the Microsoft Web site, or see the sound device manufacturer's Web site.

  • Use Device Manager to check the status of your sound card or sound controller.

     To check the status of your sound device

  • If you do not have a sound device installed in your computer, install a sound card, and then try to play the file again. For details about installing a sound card, contact your computer or sound card manufacturer.

  • If you are trying to play a file on the Internet, the server might be temporarily unavailable or there might be a network issue. Try again later.

  • If you are trying to play an MP3 file, the file might contain compressed ID3 headers. The ID3 header is a portion of the file that stores the song's album information (for example, the song name, artist name, album name, and genre). This information is sometimes called a "tag."

    To fix the problem, make a copy of the file and then use a non-Microsoft ID3 tag editing program to remove or reset the file's ID3 headers. After you remove the ID3 headers, Zune software should be able to play the MP3 file.

    Attempting to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before you edit it.

    If this solution does not resolve the problem, the file might be corrupted.

More Information

For additional assistance, see Zune Support.


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