Learning Resources

Response Point Features and Benefits
Microsoft Response Point 1.0 Service Pack 2 (SP2) introduces new-and-improved features that expand your voice service options, empower the administrator to better manage the system, and enhance the phone system experience for everyday users and callers.

Training Videos

• Configure a User
• Configure a Phone
• Configure a Voice Service
• Get Started: The Assistant Program
• Connect to the Assistant Program
• Connect to the Administrator Program

Transcripts

• Configure a User
• Configure a Phone
• Configure a Voice Service
• Get Started | Assistant Program
• Connect to the Assistant Program
• Connect to the Administrator Program

White Papers
Reference these technical resources for step by step guidance configuration:

• Network Connection Considerations for Microsoft Response Point
• Network Requirements for Microsoft Response Point
• Maintaining Microsoft Response Point
• Business Case Doc
• Microsoft Response Point Troubleshooting Guide v1 SP2
• Deploying and Supporting Response Point with Windows Small Business Server(SBS) 2003
• Configuring Customizable URLs in Incoming Call Notifications [new]