Training Opportunities for Response Point Partners

Microsoft Response Point 1.0 Service Pack 2 (SP2) introduces new-and-improved features that expand voice service options, empower Administrators to better manage the system, and enhance the phone system experience for everyday users and callers. Therefore, the audience for this these courses are Microsoft Partner wanting to learn how to build excitement and awareness around the Microsoft Response Point phone system product.

Courses are designed to Response Point Partners optimize these features for your customers. Topics include selling guidance and opportunities to fuel awareness and drive sales; technical and troubleshooting scenarios for product deployment, configuration and end user optimization.

Response Point Partner Training

Microsoft Response Point is a small-business Internet protocol (IP) phone system designed for ease of use and manageability. The new system comes in an easy-to-install box, supports both voice-over IP (VoIP) and traditional phone lines, and includes a voice-activated user interface. This webcast session will provide an overview of the many advanced features of Microsoft Response Point, including the configuration of detailed calling plans, caller greeting and routing scenarios, as well as customized client features.

View Webcast

Microsoft Response Point is a small-business Internet protocol (IP) phone system designed for ease of use and manageability. The new system comes in an easy-to-install box, supports both voice-over IP (VoIP) and traditional phone lines, and includes a voice-activated user interface. This webcast session will provide an overview of the many advanced features of Microsoft Response Point including the configuration of detailed calling plans, caller greeting and routing scenarios, as well as customized client features.

View Webcast

Microsoft Response Point is a small-business Internet protocol (IP) phone system designed for ease of use and manageability. The new system comes in an easy-to-install box, supports both voice-over IP (VoIP) and traditional phone lines, and includes a voice-activated user interface. This webcast session will provide an overview of troubleshooting scenarios related to common deployment issues and includes an overview of how to use the Microsoft Response Point Management Console to detect system registration.

View Webcast

Partner Resources

• Become a Response Point Specialist
• Learn more about the Microsoft Partner Program

Questions? Please contact us at rpoint@microsoft.com.

Additional Partner Training

Take these Response Point partner training sessions to help drive small-business sales, get configuration guidance, and optimize product features.

Partner Session	Course Description	PLC Link
5W/50 Series - Microsoft Response Point SP1: What is it? Is it good for my customers? Is it good for me, a MS VAR?	5W/50 Series - Microsoft Response Point SP1: What is it? Is it good for my customers? Is it good for me, a MS VAR? In this 5W50 segment we’ll take a look at Microsoft Response Point’s SP1 release with members of the Response Point team.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1832148
5W/50 Series - Small Business Response Point	This webcast includes an overview of the Microsoft Response Point system and the partner devices released this year.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1786867
Microsoft Response Point - How to Sell Microsoft Response Point	Learn how to sell the most innovative Small Business phone system in the marketplace, Microsoft Response Point. Complete with business value and competitive information.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1798558
Microsoft Response Point - Microsoft Response Point Service Pack 1 Overview	Microsoft Response Point Service Pack 1 feature overview. Learn about how enhancements enable Microsoft Response Point as an innovative and competitive Small Business phone system for your customers.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1798560
Microsoft Response Point - Microsoft VoIP Primer	Are you new to the telecommunications industry? If so, come and listen to Joe Schurman, a leading expert in VoIP and Unified Communications technologies, provide a primer to help you understand the history, terms and acronyms, and future of VoIP.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1798559
Partnercast: Delivering End to End Microsoft Response Point Solutions with NGT	You have a good relationship with your customer. You are already talking to them about Response Point, so why leave money on the table? NGT's Digital Voice lets you enjoy the power of recurring revenue streams. Over time, you can double your profit and continue to receive income for the length of the contract. See how selling NGT's Digital Voice with Response Point improves business return on investment.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1875269
Telecommunications – The Next-New Revenue Opportunity Part 1 of 3	What’s In It For You - New Skills Means, New Business, Better Business, More Value-Profit to you business. - Where’s the money? Bandwidth is the Business - There is an infinite demand for business and recurring month commissions to you. Instead of selling once, you get paid for 3, 5 or more years. - What is bandwidth: old services, new concepts, emerging services, and more! Bottom-line – “You can’t sell, what you don’t know,” this three-part series will tell you what you need to know.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1836943
Response Point Town Hall Meeting #2: Service Pack 2 (SP2) - Questions and Answers	Response Point Service Pack 2 (SP2) is available and now it’s time for you to get up to speed and start selling it! This is your SP2 need to know with Q/A from partners, Microsoft team and the OEMs and solution providers.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1876146
Telecom “Interconnect” Hardware Systems aka “CPE-Customer Premise Equipment Part 2 of 3	This webinar focuses on hardware, software and hosted (web-based) solutions. It’s intended to give you a “taste” of the competitive landscape and help you position your RP sales efforts efficiently and effectively.	https://training.partner.microsoft.com/plc/details.aspx?systemid=1848021
Top-10 Tips for Success - Show Me the Money – Response Point, Service Providers, VARs Part 3 of 3	Bring all the Response Point services, solutions and concepts together into a “happy meal.” Learn how there is more to making your initial sale successful than the technology with information to help you understand User Assessment – what do they really want Network Assessment – what your local network looks like Systems Upgrade – routers, switches, cabling and more!	https://training.partner.microsoft.com/plc/details.aspx?systemid=1856117

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Questions? We want to hear from you. Please contact us at rpoint@microsoft.com.