Caller Experience

Respond quickly and professionally to customers.

Response Point phone system software helps ensure VIP treatment for your callers. Incoming calls get answered faster, and customers can more easily reach the people they need. The result is improved customer satisfaction.

• Automated Receptionist. The fully customizable Automated Receptionist smoothly routes calls to the right people and can answer common caller questions about your business, such as hours and location. Increased call volume is handled without compromising the customer experience.
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• Transfer calls. Calls are transferred easily—between employees or departments—and unanswered parked calls get rerouted back to the receptionist so wait times are minimized.
• Caller details. Screen pop-ups reveal details about callers, allowing more personalized service, and the Bypass Receptionist feature lets you specify which callers can ring employees directly.
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• Customizable URLs in notification windows. Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications.
• Call history. The call history function empowers you to monitor and maximize responsiveness, customer service, and productivity. You can get complete details on each and every call, and export to Microsoft Office Excel® for analysis.
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• Click to call. The click to call feature makes it even easier to find and connect with both internal and external contacts. To place a call, simply click the contact’s name.