Customer Case Studies

Construction Services Firm Benefits from Innovative Software-Based Phone System »

True North Drafting specializes in creating the detailed drawings that guide the fabrication and on-site installation of commercial-grade glass and aluminum structures. For years, the company relied on an off-the-shelf phone system that used a shared voice mailbox, which was inefficient and occasionally led to delayed message retrieval and missed opportunities with customers. In search of an alternative system, True North Drafting chose to install Microsoft^® Response Point™, an easy-to-use, software-based system that offers rich functionality. The phone system was simple to set up and immediately helped the company save time by eliminating manual processes. With Response Point, the company benefits from a flexible, scalable phone system that is easy to administer and manage and easy to use.

Medical Supplier Faces Rapid Growth, Quickly Deploys Easy-to-Use Phone System »

With 100 percent revenue growth, an increased workload, and only three phone lines at Dixie Medical, the company’s customers faced delays when placing orders or contacting customer service by phone. To increase responsiveness to customers, the company needed to provide each staff member in its main office with a phone line. But, the company’s current phone system only supported four lines and required costly wiring and support services. To cost-effectively add new lines, the company switched to Microsoft^® Response Point™ phone system software to take advantage of voice over Internet protocol. The implementation, including training and the installation of the base unit and phones from Quanta Syspine, took less than a day. Now, all main office employees have their own line and the reassurance that as the company continues to grow, there is a phone system in place that will grow with them.

Communications Firm Stays in Touch Using Flexible, Reliable Phone System Software »

Clients rely on Neusner Communications to help increase political and social awareness and move people to action. The company’s team of experienced specialists in speechwriting, journalism, and corporate public relations help give voice to clients’ ideas and goals. The existing phone system at Neusner Communications was unreliable and required expensive consulting to manage. Anticipating growth, Neusner Communications looked for an alternative. The company engaged Microsoft^® Small Business Specialist RiteTech to install Microsoft Response Point™ phone system software for small businesses. Neusner Communications now avoids high overhead costs and benefits from an easy-to-use phone system that works reliably, supports a mobile working style, and helps the company convey a professional image.

Affordable-Housing Developer Accommodates Growth with Non-Profit Licensing, Services »

BRIDGE Housing, California’s largest non-profit developer of affordable housing, needed a full-scale IT overhaul to accommodate its 25 years of growth and expansion across the state. Through a partnership with Xantrion and using Microsoft’s discounted rates for non-profit software licenses, BRIDGE now has a secure and highly connected environment that has increased efficiency throughout the company.

Inexpensive, Feature-Rich Telephony Solution Helps Real Estate Agents Sell Homes »

findwell is a full-service brokerage firm based in Seattle, Washington. As a growing startup, finding a cost-effective telephony solution that could foster growth was a high priority. Discouraged by the expense and complexity of many traditional telephony systems, findwell discovered Microsoft^® Response Point™ phone system software. Microsoft Response Point provides the e-mail and voice mail integration the company needs at an affordable price. findwell, along with Microsoft Gold Certified Partner Congruent Software, set up the system in half a day and integrated it with Microsoft Office Outlook^® 2003, enabling agents to receive calls while out of the office. Microsoft Response Point is incredibly easy to use and enables findwell agents to respond quickly to potential property buyers.

Pipeline Innovators Improve Customer Care with Small-Business Telephony Solution »

Located in Southern California, Select Trenchless Pipelines (STP) specializes in water-line and waste-line repair and maintenance. Customers who contact STP for its services are often in an emergency situation and need help right away. Unfortunately, the company’s hosted Panasonic PBX telephony solution was too complex and did not allow access to voice mail, limiting responsiveness to customer inquiries. To maintain its competitive advantage, STP needed to be more accessible and offer a higher level of customer service. The company researched other telephony solutions and came across Microsoft^® Response Point™ phone system software. With the help of Microsoft Gold Certified Partner Data Resolution, STP ordered the phones and set them up in an hour. Now, STP takes advantage of voice mail and call-forwarding features to respond to customer inquiries in a quicker and more efficient manner.

Community Education Program Turns Vision into Reality with New Telephony Solution »

Bullitt County Adult and Community Education (BCACE) serves the educational needs of Bullitt County, Kentucky. After remodeling the additional facility, the Bullitt County Education and Career Center, BCACE required a telephony solution that would comply with technology standards and connect to the phone system used at the main facility. BCACE discovered Microsoft^® Response Point™ phone system software and contacted Microsoft Small Business Specialist Allen Miller Computer Consulting to purchase 50 phones from distributors. With Microsoft Response Point, BCACE has turned its vision into a reality by maintaining open lines of communication among vital partners and, most importantly, increasing its impact on the community.