Developer contact form

Complete the form below to submit your question. Please use English when possible. Submissions in other languages might cause a longer response time or impair our ability to respond completely and correctly. We will use the email address you provide to:

  • Confirm we have received your question
  • Contact you with any follow-up questions
  • Send you the answer to your question

Items marked with an asterisk * are required. If you need help, you can send an email to

General questions


Which security software are you asking about?*


Detection details

Can you provide the scan results?*
  1. In your Microsoft security software, click on the History tab.
  2. Click on All detected items.
  3. Copy the name of the detection into the text box on the right.
What definition version are you using?*
  1. In your Microsoft security software, click the arrow next to the Help button and then click About.
  2. Select the definition information and press Ctrl+C.
  3. Paste the information on the text box on the right.

Additional details

This includes:
  • An alternative way to download and install your program.
  • The password or key to install your program.
  • Screenshots of how you use the program when the detection occurs.
  • Manual steps necessary to reproduce the detection.

Verify your submission and submit