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Scams, spam, and hacks help

You can find answers to common questions about scams, dealing with spam, and what to do if you've been hacked on this page.

If you've had a phone call from someone saying they're from Microsoft, or asking you to go to www.ammyy.com to fix your PC, see the Avoid tech support phone scams help page for more information.

If you can't find the answer you're looking for, see these other topics:


You can also visit the Microsoft virus and malware community for more help.

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No, this is a scam.

The software at www.ammyy.com is special software used by IT administrators. The phone scammers want you to install it so they can control your PC.

Note that the people who make www.ammyy.com are not scammers - their software is being used by scammers.

You can follow a few simple tips to help protect yourself from these threats:

Go to these sites for more help:

If you have responded to a phishing scam with your personal or financial information, see What to do if you've responded to a phishing scam.

In Internet Explorer, while you are on the suspicious website, click the gear icon and then point to Safety. Click Report unsafe website.

In Outlook.com, if you receive a suspicious message, click the check box next to the message. Click Junk and then point to Phishing scam.

Go to the Microsoft safety and security center for more information.

The most obvious sign is a lot of "delivery failed" messages from emails you didn’t send, or your family and friends start asking why you sent them a strange email with suspicious attachments or links to websites.

If a hacker gets access to your email account they will usually use it to send spam. If you’re using the same sign-in for other websites - such as online banking, social media or App Stores - they could use those accounts to steal your money or attack other people.

  1. Run a full scan of your PC using up-to-date security software.

  2. Change your password for the hacked account and any other sites or accounts that you use.

    It’s best to have a different password for each site or account. It's as if you've lost a key - you should change all the locks that use that key. Make sure you use a strong password for all your online accounts.

  3. Visit the Outlook.com account support site for more tips (even if you’re not using Outlook.com these tips are still useful).

This is also a good time to remind your friends and family to be aware of suspicious emails, even when they come from someone they know. It may be a good idea to send an email to let everyone know your account was hacked.

You may have done the following:

  • Used a PC infected with spyware .

  • Opened a malicious attachment in a spam email.

  • Clicked on a link to a malicious website.

  • Used weak passwords, or the same password for multiple places.

Following a few tips can help keep you protected:

Go to our spyware prevention page for more information.