If you are the vendor of a product that you believe has been incorrectly classified by Microsoft antimalware products, or if you have recently updated the behavior of your product and want it reclassified, you can contact the Microsoft research team with your concerns.
Important note: End users who believe that a file is not malware or potentially unwanted software and should not be detected by Microsoft antimalware products can send this file to Microsoft for review by using the sample submission page and checking the "I believe this file should not be detected as malware" checkbox.
To begin the resolution process, vendors should complete the following Vendor Dispute form. All of the required fields in the form (marked with an asterisk [*]) must be completed before the Microsoft antimalware research team can initiate an investigation.
The research team will confirm the receipt of the form, contact you with follow-up questions if necessary, and provide the results of the investigation by email through the contact information that you provide in the form. We will make every effort to expedite the process and respond in a timely manner.
Decisions about vendor disputes are based on the characteristics of the analyzed programs, the definition criteria, and the detection technology in Microsoft antimalware products as of the date of the analysis. For more information about these processes and criteria, read how Microsoft antimalware products identify potentially unwanted software.
Decisions are subject to change if:
If you have questions about this form, you can contact Microsoft at firstname.lastname@example.org.
Note: You must first complete and submit the Vendor Dispute form to initiate the review process. Please submit your request in English if possible, as submissions in other languages may cause a longer response time or impair our ability to respond completely and correctly.
Submit a Vendor Dispute form