Microsoft security software detects and removes this threat.
This ransomware encrypts the files on your PC and directs you to a webpage with instructions on how to unlock them. It asks you to make a payment using bitcoins.
The ransom or "lock" screen can use the name CryptoDefense or CryptoWall.
This threat can be downloaded by other malware, such as TrojanDownloader:Win32/Onkods or TrojanDownloader:Win32/Upatre. It can also be downloaded when you click on a link in a spam email.
More information about ransomware can be found on our Ransomware page.
Find out ways that malware can get on your PC.
Microsoft doesn’t recommend you pay the fine. There is no guarantee that paying the ransom will give you access to your files.
If you've already paid, see our ransomware page for help on what to do now.
Use the following free Microsoft software to detect and remove this threat:
You should also run a full scan. A full scan might find hidden malware.
To restore your PC, you might need to download and run Windows Defender Offline. See our advanced troubleshooting page for more help.
Enable the Microsoft Active Protection Service (MAPS) on your system to protect your enterprise software security infrastructure in the cloud.
Check if MAPS is enabled in your Microsoft security product:
Select Settings and then select MAPS.
Select Advanced membership, then click Save changes. With the MAPS option enabled, your Microsoft anti-malware security product can take full advantage of Microsoft's cloud protection service.
You can also visit our advanced troubleshooting page or search the Microsoft virus and malware community for more help.
If you’re using Windows XP, see our Windows XP end of support page.
See the Win32/Crowti family description for technical details.
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