Overview - Microsoft Customer Care Framework - Microsoft Service Providers
The Customer Care Framework provides :
  • Create a Unified Desktop
    Using our rapid development tools, organizations can combine existing applications (mainframe, web, .etc.) into a single interface to maximize your workforce efficiencies. Additionally, CCF supports single sign-on, so end-users only need to remember one password.
  • Non-intrusive Integration
    CCF provides non-intrusive application integration, so your solution can be created and integrated without disrupting your current running operation.
  • Automation
    CCF enables organizations to automate manual tasks, both in the front-end (UI automation) and in the back-end (Service composition).
  • Security
    You can depend on CCF to accommodate your security requirements. CCF employs modern standards for securing communications such as WS-Security, WS-Trust, WS-Secure Conversation, Security Assertion Markup Language (SAML) and Kerberos. CCF authorization model allows centrally managed role-based administration. CCF also provides E-SSO services to allow mapping of user identities across systems.
  • Scalability and reliability
    CCF is designed to scale vertically and horizontally and can be used in clustered and load balanced scenarios.
  • Distributed architecture
    CCF allows the creation of centrally managed distributed components. It helps in reducing latency, infrastructural costs and supports offline operations.
  • Developer agility
    CCF employs modern process driven development methodologies empowering developers through toolkits to reduce application development time while increasing quality and standardization.