Empower communications service providers to increase revenue and make excellent strategic decisions by providing real-time access to critical business data – customer, profitability and revenue.

Microsoft Customer Care Framework (CCF) 2008 is a software solution that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2008 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.

Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with native Microsoft Office Outlook integration—Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Fundamentally improve how your subscribers connect and transact with your business using Tellme's premier voice platform. Tellme is a seamless, tailored solution to your callers' specific needs that will give them what they want so quickly and easily, it will leave them delighted. They'll opt in more often, save you on call center costs, and be more open to cross-sell and up-sell marketing opportunities. Use Tellme's leading-edge audio technology to give your customers a natural, effective voice experience.

Microsoft's value to your company is about more than the software we deliver. It's about the investments we make in usability testing, partnerships, interoperability, and research and development. The result is software that is accessible, widely supported, easily integrated, and continually evolving to support your business.

SharePoint 2010 enables organizations to connect and empower people through an integrated set of rich features. For IT professionals, SharePoint 2010 offers enhancement to drive productivity, scalable unified infrastructure, and flexible deployment. For developers, SharePoint 2010 provides the business collaboration platform to rapidly build solutions and respond to business needs. Get a sneak peek of SharePoint 2010 product features today.

Enterprise Search Turns Information into Outcomes - People need information to act. Customers need to find a product before they can purchase it. Employees need facts to make decisions. Enterprise search connects people to information so they can take action. Enterprise search delivers engaging user experiences both inside and outside the firewall. By connecting people to the information they need to perform specific tasks, search-driven applications can help create new revenue streams and increase productivity.

Microsoft provides the core application platforms for billing providers to build world-class solutions. Windows Server 2008, built with web and virtualization technologies, enables you to increase the reliability and flexibility of your server infrastructure. New virtualization tools, web resources, and security enhancements help you save time, reduce costs, and provide a platform for a dynamic and optimized datacenter. Powerful new tools like IIS7, Windows Server Manager, and Windows PowerShell, allow you to have more control over your servers and streamline web, configuration, and management tasks. Advanced security and reliability enhancements like Network Access Protection and the Read-Only Domain Controller harden the operating system and protect your server environment to ensure you have a solid foundation on which to build your business. SQL Server 2008 delivers on Microsoft’s Data Platform vision by helping your organization manage any data, any place, any time. It delivers a rich set of integrated services that enable you to do more with your data such as query, search, synchronize, report, and analyze. Your data can be stored and accessed in your largest servers within the data center all the way down to desktops and mobile devices, enabling you to have control over your data no matter where it is stored.