 Services have the potential to transform the telecommunications landscape. New market dynamics, such as online music and video distribution, social networking and advertising based-business models threaten traditional value chains and have the potential to relegate operators to providers of broadband connectivity only, missing out on a share of the value created. However, we believe services are the key to transforming the role of the service provider. When coupled with existing assets such as voice, broadband and wireless networks, a services portfolio enables the operator to be an integrated provider of a wide range of services, leading to subscriber growth and increased ARPU.
Microsoft is committed to helping service providers drive their business forward by offering a combination of Microsoft software and services, traditional telecommunications services (voice, SMS, location, broadband, presence, etc.) and third-party developer services. |
|  Business Service Offerings For businesses, an operator’s service portfolio might encompass communications, IT support services, and hosted business applications. Business communications services include messaging, collaboration, web conferencing and b2b social networking; IT support covers desktop management and website hosting through to fully integrated network and IT platform management services; and hosting key vertical applications focused on different industries. |
| Unified Communications | Microsoft’s Unified Communications offering allows operators to deliver revenue-generating, value-added services to small and medium-sized business as well as large enterprises. Based on proven Microsoft products, with these services businesses can communicate effectively anytime, anywhere and on any device and enhance their agility. With features such as integrated instant messaging and presence, click-to-call from within Microsoft applications, unified messaging to enable simplified voicemail management as well as video conferencing and calendar integration all from within Microsoft Outlook, this solution defines world-class unified communications. |
| | Microsoft Solution for Hosted Messaging and Collaboration provides hosting providers with the tools and guidance to easily deploy revenue generating services such as enterprise-class e-mail, calendaring, contacts and real-time collaboration. Hosted Messaging and Collaboration includes world-class, familiar Microsoft enterprise products such as Exchange Server, Windows SharePoint Services and Office Communications Server. | |
| | Microsoft Dynamics CRM is a flexible business application platform, enabling you to create and deliver compelling solutions that address your customers’ need for ease of use, effective data management and reporting, improved collaboration, adaptable workflows, and choices in deployment, licensing and access methods. | |
| | Microsoft Exchange Hosted Services for messaging security and management is composed of four distinct services that help organizations protect themselves from e-mail-borne malware, satisfy retention requirements for compliance, encrypt data to preserve confidentiality, and preserve access to e-mail during and after emergency situations. The services are deployed over the Internet using a “Software as a Service” model which helps minimize additional capital investment, free up IT resources to focus on other value-producing initiatives, and mitigate messaging risks before they reach the corporate firewall. | |
| | Microsoft Office Live Meeting - Connect with your colleagues and engage your customers through real-time meetings, training sessions, and events. | |
| | Microsoft Office Communications Server 2007 manages all real-time (synchronous) communications including: instant messaging, VoIP, audio and video conferencing. It works with existing telecommunications systems, so business can deploy advanced VoIP and conferencing without tearing out their legacy phone networks. Office Communications Server 2007 also powers presence, a key benefit of Microsoft unified communications that unites all the contact information stored in Active Directory with the ways people communicate. | |
|
Consumer Service Offerings For consumers, operators have the potential to deliver a compelling suite of communications, entertainment, and eHome services. Communications spans e-mail, IM, blogging, and social networking; entertainment includes television, gaming, and music; and eHome services bring security, online protection, and data storage into the home. |
| Entertainment & eHome Services | Microsoft has created a suite of consumer services which service providers can offer to individuals and families looking for additional value from their home broadband packages. Microsoft’s PC Management and Online Protection offering based on Windows Live OneCare can be packaged with broadband as a premium offer to deliver a safer, much improved broadband experience for the consumer. Likewise, Microsoft Mediaroom and Xbox Live services are compelling propositions which create additional revenue streams and drive differentiation for service providers. |
| | OneCare helps keep your PC safe and secure while making your life easier. From virus scanning, file backups, to automatic printing sharing of all the PCs in your household, OneCare helps manage it all for you. Available for service providers to package with broadband connectivity to bring greater value to subscribers in a hassle-free offering. | |
| | The award-winning Microsoft Mediaroom Internet Protocol Television (IPTV) and multimedia software platform is driving the future of television by enabling broadband service providers to deliver new connected TV and entertainment experiences to consumers worldwide. Microsoft Mediaroom provides new ways for consumers to experience TV as part of their connected, digital lifestyle while also creating new business opportunities for broadband service providers, hardware manufacturers, content creators, advertisers and application developers. Over 20 of the world’s leading service providers across four continents have selected the Microsoft Mediaroom platform to drive their digital TV services. With the new DVR Anywhere feature, and working with leading programmers like Showtime Networks Inc. and Turner Broadcasting System Inc.’s TNT and CNN networks to showcase new connected TV applications, Microsoft is delivering on its promise to make the television experience truly social, personal and connected. | |
| | Offer a truly connected gaming experience by packaging the Xbox console with Xbox Live services along with broadband and voice services. Microsoft’s partner program supporting Xbox 360 delivers proven revenue streams through reselling consoles, Xbox Live Subscriptions and even game sales. With a positive impact on customer churn and the ability to leverage Xbox marketing spend to improve subscriber acquisition costs, more service providers are looking to Xbox to generate new revenue. | |
|
|
|
|
|