Powered by Microsoft’s natural language technology, Automated Service Agent is a comprehensive online support solution that not only helps organizations enhance the customer service experience, but also serves as an effective tool in training, information dissemination, and cross-selling applications enterprise-wide. With Automated Service Agent’s conversational interface, users can immediately interact in a chat-type session, asking questions in their own words and getting precise, actionable answers in less time than traditional support methods. Automated Service Agent generates positive ROI by deflecting calls from call centers and help desks and decreasing the cost and increasing the efficacy of training and cross-selling applications.
Microsoft Automated Service Agent (ASA) is a hosted solution that represents the next generation of online self-service and internal support - combining the quality and intimacy of attended customer service with the low cost of online self-help. ASA allows customers to interact in a chat-type session, asking questions in their own words and getting concise, accurate answers, instead of pages of search results.
