Microsoft Customer Care Framework 2008

Aggregate – Automate – Accelerate

Redefining Customer Experience
The Microsoft Customer Care Framework 2008 is a software solution that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF 2008 aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations.
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The Buzz on CCF
In a recent report, Forrester advises: “In the future, look for Microsoft to exploit its Customer Care Framework (CCF), a modular XML Web Services architecture for rapid development and deployment of contact center solutions.” Microsoft Leads in Record-Centric Customer Service Management Software - by Chip Gliedman
"Organizations today need to respond quickly and efficiently to the diverse needs of their customers. At the same time, companies need quick access to all relevant customer information to assist with sales, marketing and servicing their customers. Customer Care Framework helps address these needs by providing a unified view of the customer.”
- Mary Wardley, VP Enterprise Applications and CRM Software, IDC