Microsoft Services Premier Support helps you maximize the availability and efficiency of your IT infrastructure, reduce your risks, and improve your IT staff’s productivity. It also provides 24x7 support coverage for your systems. Service management helps you improve your IT organization with proactive services, insightful workshops, and customized information covering the latest technologies.

Increased systems availability and enhanced return on investment provide benefits for your organization’s use of Microsoft technologies and services.

Premier Support Highlights

Service management guides you through the creation and execution of a comprehensive service improvement plan focused on the health of your IT operations.

Risk Assessment Programs and services such as Operations Strategic Reviews and Health Checks deliver remediation advice for your Microsoft technologies, helping to implement improvements.

Packaged solutions focused on service availability enhance your IT efficiency and cost-effectiveness, and they help increase alignment with your organization’s business requirements.

WorkshopPLUS courses provide proactive training that helps improve IT operations and includes interactive break-fix labs to prepare IT professionals to effectively address realistic scenarios.

Proactive support assistance includes advice and guidance covering a number of IT areas. This helps improve the application of best practices from the Microsoft internal IT experience with supporting critical business systems.

24x7 problem resolution support provides rapid response and solutions for operational problems any time issues arise, including critical situation management and on-site support as needed.

Online information services and security bulletins help your IT staff to remain up to date on the latest Microsoft products, technologies, and security information.

I need to minimize business disruption and maximize productive use of Microsoft investment.

I need a designated professional who is familiar with my infrastructure and business goals.

I need access to technical support professionals whenever business-critical problems arise and I need assistance for effective and timely resolution.

I need to give IT staff the knowledge and skills to prevent problems and become self-sufficient.

Address potential problems

Gain valuable expertise

Identify opportunities

Personalized support

Facilitate communication

Targeted advice

Minimize downtime

Priority access around-the-clock

One-hour critical response

In-depth knowledge

Online resources

Hands-on workshops