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Business Support Options

Compare Premier Support Offerings to determine which support option is right for you. The following table provides an overview of Premier Support Plans.

Offering Brand
 Service Component
Benefits
Features
Premier Foundation   Premier Standard/Plus   Premier Ultimate
  • Provides trusted advisor to help improve the alignment between business and IT
  • Helps increase performance and availability of mission-critical systems
  • Helps minimize the cost of downtime
  • Offers direct relationship with Microsoft
  • Helps maximize productivity of IT staff
  • Helps optimize and improve IT operations
Service Delivery PlanIncluded Included Included
Service Improvement PlanningMinimal Suggested and customized Customized with jointly-agreed upon accountabilities
Remediation Planning Not available  Included Included
Operational GuidanceNot available Included Included
Monthly Reporting and Trending AdviceMonthly reporting only Included Included
Incident Trend AnalysisNot Available Included Included
Escalation ManagementIncluded Included Included
Account Representative**Shared, designated contact Designated contact Designated contact
Remote vs. On-Site ResourcePrimarily remote Remote or onsite Primarily on site
  • Helps identify and control platform risks before they can be a threat
  • Reduces risk during technology migration
  • Helps maximize productive use of technology
  • Helps increase platform flexibility and agility
Health Checks and Supportability ReviewHealth check only Included Customized
Operational Excellence Solution Not available Available* Customized
Remediation ServicesNot available Available* Customized
Dedicated Supportability EngineeringNot available Available* Available*
Business Expertise for Microsoft Dynamics®*Available* Available* Available*
Information Services
  • Exclusive access to knowledge share and best practices
  • Provides advanced technical training to help IT staff act proactively and to develop crisis management skills.
Proactive Information DistributionIncluded Included Included
Microsoft Premier OnlineIncluded Included Included
Workshops and WorkshopPLUSWorkshop only Customized Customized
TechNetAvailable* Included Included
  • Offers peace of mind so that personnel are ready to react when problems arise
  • Decreased resolution time during crisis with direct involvement from Microsoft
24/7 Problem-Resolution Services (covering all products)Fixed amount Fixed amount Unlimited***
24/7 Critical Situation Escalation ManagementIncluded Included Included
Rapid On-Site SupportNot available Included Included
Dedicated Support TeamNot available Available* Available*



Premier Support Covers All Microsoft Products and Technologies, Including Microsoft Dynamics

*Available for purchase **In your language *** May be subject to restrictions

Having the Microsoft Enhancement plan is required for Microsoft Dynamics Proactive Services. For more information visit:
https://mbs.microsoft.com/partnersource/resources/services/serviceplans/
enhancementprogram/customercommunication/BusinessReadyEnhancementPlanDS.htm


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For more information about consulting and support Offerings from Microsoft, contact your Microsoft Services representative or visit http://www.microsoft.com/microsoftservices